Info on vouchers?

[lupaglupa]

Our scheduled sailing on Hurtgruten was cancelled and we were given a voucher. The email states that our voucher number is the same as our booking number but has no other information. I'm hoping someone here knows. Do we simply hold on to that email and use the booking/voucher number when we rebook?

[grayjay]

50 minutes ago, lupaglupa said:

Our scheduled sailing on Hurtgruten was cancelled and we were given a voucher. The email states that our voucher number is the same as our booking number but has no other information. I'm hoping someone here knows. Do we simply hold on to that email and use the booking/voucher number when we rebook?

Yes, the booking number stays the same. When you re-book, refer to that booking number to get the promised 10% reduction on the new voyage and the extra 25% on paid monies - in our case, it was the deposit we had already paid. ( that's Hurtigruten's policy for re-booking for their cancelled voyages in my country). In our case, it went through without any problems. We only lost our coveted high onboard credit we originally had been given because of  booking early !

Hope you'll find something nice to re- book!

 

I forgot to mention that as far as I know the possibility to re-book for 2020/21 without charge will end at July 31st.

Edited July 13, 2020 by grayjay
Extra information

[lupaglupa]

Thank you!