Cherries Jubilee Posted April 15, 2021 #1 Share Posted April 15, 2021 Is it normal for your Lift & Shift invoice not to show the FCCs you applied? I’m trying to figure out how stressful this telephone call is going to be. I was originally booked on Freedom for 08/2020. I booked it using a $200 NextCruise certificate. When it was obvious that was going to be canceled I did a Lift and Shift to Symphony for 08/2021. I was able to move my NextCruise cert to that cruise but I also had FCCs that were expiring soon (from my Allure cruise that was shortened by a hurricane). I applied 3 FCCs to the Symphony 08/2021 cruise which is also not going to happen. I’m ready to cancel my Symphony cruise because I don’t want to pay the final payment next month but my invoice only shows the $200 NextCruise payment. It doesn’t say anything about all of the FCCs. My sister’s invoice is the same. So my long winded question is; is this going to be a problem? I do also have the original Symphony invoices that they sent before they send the one that reflects the L&S. I know that I should only be receiving reissued certificates (hopefully both NextCruise and FCC). I’m just going to wait until cruising restarts to rebook. I just want to know if I will have a problem getting everything back. Link to comment Share on other sites More sharing options...
stevea36 Posted April 15, 2021 #2 Share Posted April 15, 2021 2 hours ago, Cherries Jubilee said: Is it normal for your Lift & Shift invoice not to show the FCCs you applied? I’m trying to figure out how stressful this telephone call is going to be. I was originally booked on Freedom for 08/2020. I booked it using a $200 NextCruise certificate. When it was obvious that was going to be canceled I did a Lift and Shift to Symphony for 08/2021. I was able to move my NextCruise cert to that cruise but I also had FCCs that were expiring soon (from my Allure cruise that was shortened by a hurricane). I applied 3 FCCs to the Symphony 08/2021 cruise which is also not going to happen. I’m ready to cancel my Symphony cruise because I don’t want to pay the final payment next month but my invoice only shows the $200 NextCruise payment. It doesn’t say anything about all of the FCCs. My sister’s invoice is the same. So my long winded question is; is this going to be a problem? I do also have the original Symphony invoices that they sent before they send the one that reflects the L&S. I know that I should only be receiving reissued certificates (hopefully both NextCruise and FCC). I’m just going to wait until cruising restarts to rebook. I just want to know if I will have a problem getting everything back. You should not have a problem, the detailed record that accompanies all reservations will show the FCCs applied. Make sure that the rep identifies all of these for you before you hang up. Link to comment Share on other sites More sharing options...
Cherries Jubilee Posted April 16, 2021 Author #3 Share Posted April 16, 2021 Thank you! I will definitely verify everything. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now