Anyone having issues with NCL chat?

[whataboutport]

The bot is not working very well right now.  This happened twice. Is it usually pretty intuitive? First time booking with NCL.

[All-ready2cruise]

I haven't had any problems with NCL's chat, however, it's very similar to many other company's chat apps.  They seem to be very narrow as far as what they can do to assist you.  

 

IMO, it's best to call NCL or a Travel Agent if you need assistance. 

[Seany527]

Huh? I only have two options when I start a chat. Book a new cruise or existing reservation.  When did it change?

[Andi Land]

I chatted a few days ago and it was a real person not a bot. I was able to change my stateroom. 

[whataboutport]

8 hours ago, Seany527 said:

Huh? I only have two options when I start a chat. Book a new cruise or existing reservation.  When did it change?

Yes it gave me those two options as well, and when I choose existing reservation, it then asks for my phone number. If I input it without dashes, it says it it doesn't understand me. Then it asks for my reservation number. Seems like it'd be easier to just ask for the reservation number to begin with. I'm going to try again. I have a toddler so it's hard to get on the phone and stay on hold for any length of time. Chat usually is easier for me, when it works.

[whataboutport]

Tried again and it worked and the start box was much different than last night. Maybe just some maintenance last night.