Who Can I Contact to Get some Help?

[masim17]

I have been trying to get my granddaughters FCC applied to a booking I made in April.  There were 5 of us on the booking and all the others

have been applied but they have numerous reasons hers can't be applied.  I have called numerous times and have been told to wait 10 days, then 10 days, then 2 weeks for it to be applied.  I received an email from a "resolution specialist" stating here is your FCC for your use.  Still can't get it applied, they now say it has been used already.  Does anyone have a number or email address of anyone I can contact to get this resolved, and also to express my displeasure of royals handling of this.  I an still hold, going on 4 hours just today.  I appreciate any help.

[Ashland]

We had to end up writing a letter to have another family member's (under age 12) FCC transferred. Once that was received we then had to call the consumer outreach department to get it applied.

800 (205)9812...best of luck...it worked out well for us.