Shinydiamond Posted July 27, 2021 #1 Share Posted July 27, 2021 Because Viking could not fly me to Bermuda on the departure day of my cruise (August 3), they offered to fly my husband and me to Boston the day before and put us up in a hotel. I’ve not received any other information since the call explaining it to me. I’ve contacted Viking and after getting the run around, was told that I would receive it 7 days before the cruise. is this normal? This is my first Viking cruise and my first time using a cruise line to book my tickets, I’m not sure if I’m just freaking out for no reason. Link to comment Share on other sites More sharing options...
Tom.in.nc Posted July 27, 2021 #2 Share Posted July 27, 2021 Don’t fret. Viking will take care of you. Consider it a free 1 day pre-cruise extension. From my experience with Viking I think you will be provided with a nice hotel and all transfers. Tom 2 Link to comment Share on other sites More sharing options...
Jim Avery Posted July 27, 2021 #3 Share Posted July 27, 2021 Tom, I was also going to say that every Viking supplied hotel stay we have had has been best available. Very nice accommodations. 1 Link to comment Share on other sites More sharing options...
Shinydiamond Posted July 27, 2021 Author #4 Share Posted July 27, 2021 I guess that I’m worried that it’s a week away from the cruise and that’s still an open item. I’m trying to make sure that all my information is in order and not having specifics is driving me crazy. When do they usually give you the information? If I know that it usually comes a day or two before, then I can relax. Link to comment Share on other sites More sharing options...
Tom.in.nc Posted July 27, 2021 #5 Share Posted July 27, 2021 Well, in normal times you should have all the info you need, but these are not normal times! If I were you, I would call Viking Air and not let them off until you get the info. Escalate to a Supervisor if necessary. (I understand your anxiety, but having dealt with Viking many times, I, being me and not you, would check my flights with my airline and if they appear correct, give them a few more days to iron the hotel reservation out.) Tom 1 Link to comment Share on other sites More sharing options...
Shinydiamond Posted July 27, 2021 Author #6 Share Posted July 27, 2021 10 minutes ago, Tom.in.nc said: Well, in normal times you should have all the info you need, but these are not normal times! If I were you, I would call Viking Air and not let them off until you get the info. Escalate to a Supervisor if necessary. (I understand your anxiety, but having dealt with Viking many times, I, being me and not you, would check my flights with my airline and if they appear correct, give them a few more days to iron the hotel reservation out.) Tom It’s funny, I tried that last week since I’ve been ticketed on 7/5 and after being on the phone for over two hours, I was told that I would hear something today. I also emailed tellme who had me talk to someone else who said the same thing. I just don’t know if this is normal. Link to comment Share on other sites More sharing options...
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