Carnival Customer Service Wait Times?

[Daddyfto]

Ok Called Carnival yesterday and hit #4 already booked and the message was don't even try today call back tomorrow.  I tried the option for book a cruise and got a rep right away who then tranferred me to a line that went nowhere.  So called today and have been on hold for two hours...especially like the little break in the background music that gives you a false second of hope!  

[applequeen]

Ha! You have music? I have total silence. 

 

Based on your experience I think I should just hang up. 

[Enggrl]

4 hours ago, Daddyfto said:

Ok Called Carnival yesterday and hit #4 already booked and the message was don't even try today call back tomorrow.  I tried the option for book a cruise and got a rep right away who then tranferred me to a line that went nowhere.  So called today and have been on hold for two hours...especially like the little break in the background music that gives you a false second of hope!  

I called on Sunday at 0900 eastern when they opened and got right through, no wait at all. 

[urbanhawk]

On Monday, I called my pvp and left a message. I received a call back about 2 minutes later. She's a keeper!😉!!! 

[KyloRen]

i had no music. I called 6 days in a row TWICE at 7 am PST and they wouldnt even Take my freaking call~

[Wave61]

I wonder if requesting a pvp at this time is the way to go.

[6fan]

I called about 11 am PDT took about 30 of waiting before I got a breathing human

[K_e_short]

I have called a lot in the last few months because I was trying to cancel my December cruise.

 

If I remember correctly my wait times were:

 

1 - 2 hours then had to hang up cause I had to do something else

2 - 2 hours then spoke to a real person

 

3 - could not get through all day because of overloaded phone system

4 - got through but no music and didn't trust that I was actually on hold so called back

5 - called back and waited an hour

 

6 - called and got through in 30 minutes but I think there was a glitch because the person had been talking to someone else and their called got dropped and then I was on the line.

 

Conclusion - 2 hours seems to be the norm.

Edited September 16, 2021 by K_e_short

[new_cruiser_75]

I emailed them to ask for my final payment extension to avoid just such a fate.  Worked out wonderfully easily 😄

[Daddyfto]

Update ...got a live person after two and one half hours and was able to move my January cruise to next November ...hopefully things will be a lttle better next year as far as testing goes!

[quattrohead]

What email address have you used ? I tried guestcare@carnival.com and only got a canned response.

[j1d1]

Does anyone know if a newly assigned PVP can help with previously booked cruises?  Or are they only allowed to help with cruises booked with them?

[urbanhawk]

Last Dec., I independently booked a cruise on CCL, even though I had a pvp. (She was out of office for family emegency). On Monday,  I called my pvp, and she was able to cancel and rebook my cruise for a later date. Hope this works out for you.

[dbrucern]

2 hours ago, j1d1 said:

Does anyone know if a newly assigned PVP can help with previously booked cruises?  Or are they only allowed to help with cruises booked with them?

Mine helps me with anything including ones I have booked.  He's wonderful and also lets me know when he goes on vacation or will be out of the office and who I can contact with number in his place