Nasty response to refund request

[grayjay]

We also had several refunds when CoVid struck and Hurtigruten either had to cancel a journey or was not allowed to land ( for example in Svalbard one year). Hurtigruten was very accomodating and helpful.

What one shouldn't forget is the reason that the ship's company (i.e. Hurtigruten) is not responsible for the personal problems passengers might have in not reaching the ship. If your flight is cancelled you can only try to quickly follow the ship that has left Bergen, for example, by rail. The same if you should oversleep in your hotel.

If the Norwegian government due to CoVid restrictions doesn't give permission to enter the country , it isn't Hurtigruten's concern because the ship sailed , even if perhaps only with Norwegian or Scandinavian passengers. I agree they should have offered you something to keep you happy but they were not obliged to.

It's the reason we always bother to have insurance to cover a problem like that.