CUNARD CONTACT

[tony s]

Hello

 

I have been trying to get Cunard customer service for weeks to iron out some issues for a July cruise. The main number is the hold from hell and I have sent an electronic inquiry twice and no response. Does anyone have a good number or email?

 

Thanks

[2Oldpeopleinlove]

We are also in New York, and we’ve had no big problems getting through to some excellent service: 800-728-6273. Sometimes it’s 30 minutes, but yesterday was fewer than five. Maybe try on a Sunday?

Edited March 1, 2022 by 2Oldpeopleinlove

[Low Country Sandlapper]

We have had waits of between 30 and 45 minutes.  It’s absurd.  I find both their website (and MyCunard) and telephone service to be sorely inadequate.  I do hope service on board is better, MUCH better.  

[PORT ROYAL]

16 hours ago, tony s said:

Hello

 

I have been trying to get Cunard customer service for weeks to iron out some issues for a July cruise. The main number is the hold from hell and I have sent an electronic inquiry twice and no response. Does anyone have a good number or email?

 

Thanks

The nuclear option. - Has proven success with CC members -

Bypasses Cunard Customer Services which has become an oxymoron 

Executive.Correspondence@carnivalukgroup.com

 

Edited March 1, 2022 by PORT ROYAL
Typo

[LadyL1]

The private i-messaging by Facebook is a good option.

[LibertyBella]

I have called Cunard several times in the past few months and yes, I had rather long waits.  Sometimes the robot voice told me my wait would be ten minutes, and instead I was on hold for more than a half hour. 

 

HOWEVER, whenever I reached an agent that person was extremely helpful and spent an exceptional amount of time helping me and answering questions, and providing wonderful instant solutions.  I can see why other people must wait because when the agent talks with you, you become the complete priority.

 

Yes, of course I would like faster service (yesterday I was on hold for an hour and a half with my airline program to reinstate some miles), but the expert service I have been receiving means that I just make time for these important calls and I have patience.

 

These customer service folks also probably undergo significant training to be able to deal with the many issues they encounter, so it is not a job that lots of new hires can easily jump into.  I choose Cunard because of the lovely cruise experience--I will continue to have patience with phone calls because I value quality over instant responses that lack expertise.