LivLove2Cruise Posted March 8, 2022 #1 Share Posted March 8, 2022 I am really struggling here to get resolution. I have sent three messages and I have called 5 times. I have spent a total of 6 hours on the phone to correct a problem that seemed simple but has gotten worse. I paid off my cruise on Feb 28. On March 1 I redeemed a $500 gift cerrificate as an obc. It was add as payment on March 3 and then debited twice (March 3 and March 4) leaving me a balance of $500. You see all of this in my payment history. My last call yesterday, I was connected to a supervisor who clearly had her information incorrect. She told me it would take 5-7 days to rectify the matter and extended the last day of payment to March 18 (my orginial date was this Friday). I go into may payment history this morning and now it shows I owe a $1000. They debited another $500 from my account. I am besides myself right now. No one seems to know how to fix this issue. I printed my history for my own records. I can't keep spining my wheels with customer services. I am getting nowhere! Is there another way I can escalate my issue besides calling? Link to comment Share on other sites More sharing options...
Biker19 Posted March 8, 2022 #2 Share Posted March 8, 2022 57 minutes ago, LivLove2Cruise said: Is there another way I can escalate my issue besides calling? mbayley@rccl.com. 2 Link to comment Share on other sites More sharing options...
LivLove2Cruise Posted March 8, 2022 Author #3 Share Posted March 8, 2022 26 minutes ago, Biker19 said: mbayley@rccl.com. Thank you so much! Link to comment Share on other sites More sharing options...
LivLove2Cruise Posted March 8, 2022 Author #4 Share Posted March 8, 2022 5 hours ago, Biker19 said: mbayley@rccl.com. I can't thank you enough. Recieved a response. Being addressed. 6 Link to comment Share on other sites More sharing options...
DCDew Posted December 23, 2022 #5 Share Posted December 23, 2022 OMG! I know this is old, but I'm going through the EXACT same thing now! These gift cards are EVIL. Emailing Mr. Bayley now. Thx! Link to comment Share on other sites More sharing options...
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