Royal Caribbean Best Price Guarantee Program

[Nantes]

Hi all, 

 

Apologies if this question has already been resolved, but the other day we gave Royal carribbean a quick call as we spotted a better price in our cruise. We were told that we will be given some onboard credit with the difference on price, but we haven't received any confirmation email, neither i can see the credit in our planner. We were told that the process can take up to 14 days, do you know if this is the normal procedure?

 

Thanks all in advance 😃

 

 

[loug1601]

We also received a credit  it appeared in our cruise planner