seychelle Posted April 30, 2022 #1 Share Posted April 30, 2022 We haven't cruised with Carnival before. We bought a shore excursion and wish to cancel but I don't see a place to do that online. I have the email confirming our purchase but it doesn't have information about canceling. Do I have to call or can I somehow do it online? Thanks so much! Link to comment Share on other sites More sharing options...
Rare shof515 Posted April 30, 2022 #2 Share Posted April 30, 2022 you can call or in the cruise manager go to booking and order details then cancel the order Link to comment Share on other sites More sharing options...
bingo3 Posted May 1, 2022 #3 Share Posted May 1, 2022 4 hours ago, shof515 said: you can call or in the cruise manager go to booking and order details then cancel the order My 5 excursions were cancelled because Carnival changed the itinerary, but they did not refund me properly. I am short 158.55. Trying to figure out how to get that corrected since it's impossible to call anyone and no email address for help. Link to comment Share on other sites More sharing options...
Joe817 Posted May 1, 2022 #4 Share Posted May 1, 2022 2 hours ago, bingo3 said: My 5 excursions were cancelled because Carnival changed the itinerary, but they did not refund me properly. I am short 158.55. Trying to figure out how to get that corrected since it's impossible to call anyone and no email address for help. Ouch! That has to hurt! That's a lot of money for us. There HAS to be some sort of conflict resolution number to call, or email addy. I hope you get it resolved in your favor. Link to comment Share on other sites More sharing options...
icft Posted May 1, 2022 #5 Share Posted May 1, 2022 4 hours ago, bingo3 said: My 5 excursions were cancelled because Carnival changed the itinerary, but they did not refund me properly. I am short 158.55. Trying to figure out how to get that corrected since it's impossible to call anyone and no email address for help. Take a look at: https://www.carnival.com/post-cruise-inquiries It looks like your best bet would be: guestcare@carnival.com Link to comment Share on other sites More sharing options...
seychelle Posted May 1, 2022 Author #6 Share Posted May 1, 2022 Following shof515's advice I managed to get it canceled online. And I'm sure it worked because then I received an email from Carnival confirming it. Thank you!! Link to comment Share on other sites More sharing options...
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