TerReuv Posted July 18, 2022 #1 Share Posted July 18, 2022 So, our cruising companions have decided to back out. We had already prepaid for the steakhouse & Cucina using both some of our OBC & a CC. Since they cancelled before telling us, I couldn't cancel the bookings myself. However, I see that both eateries have changed to reservations for 2 and her massage has dropped off. Anyone have any experience with this? Any idea how long until I see the OBC come back to us or is it gone? I figure even if they cancelled, then the CC should get credited. I am hoping someone can answer my questions. Thanks! Link to comment Share on other sites More sharing options...
ProgRockCruiser Posted July 18, 2022 #2 Share Posted July 18, 2022 How was the OBC allocated? If it was allocated to all of you equally (e.g. $200 OBC per cabin, and you had two cabins), their cancellation nukes their portion of the OBC. If the OBC was purely from your source (say, a previously COVID-canceled cruise that had OBC as "reward" for re-booking), then it should go to the pax associated with that original (canceled) booking - I would assume that is you. I would call if you want to get it resolved and it has been a while. How long has it been? 1 Link to comment Share on other sites More sharing options...
TerReuv Posted July 18, 2022 Author #3 Share Posted July 18, 2022 7 minutes ago, ProgRockCruiser said: How was the OBC allocated? If it was allocated to all of you equally (e.g. $200 OBC per cabin, and you had two cabins), their cancellation nukes their portion of the OBC. If the OBC was purely from your source (say, a previously COVID-canceled cruise that had OBC as "reward" for re-booking), then it should go to the pax associated with that original (canceled) booking - I would assume that is you. I would call if you want to get it resolved and it has been a while. How long has it been? The OBC was all ours. It was to be their first cruise, so we wanted to pay for a couple of things as we had $1200 of OBC (yep, Covid cancelled cruise). They just cancelled yesterday. I did send an email to my PVP to ask, but probably won't hear back from her until later today or tomorrow. I wasn't sure how long it might take to process back to us. But, you did give me hope that it should all process back to us. I wasn't sure how long it would take. Cruise isn't until end of October, but it isn't something I want to forget about! Link to comment Share on other sites More sharing options...
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