Shareholder OBC Processing---RAPID!!!

[jwlane]

August 3rd---Shareholder OBC request submitted by email.

August 4th---Email received rejecting request due to ownership proof in unusable format (my bad).

August 7th---Email request resubmitted with correct format.

August 8th---Email received approving OBC request, funds available on CCruise Planner.

[Northern Aurora]

Last month we submitted two shareholder benefit OBC requests for each leg of a September B2B.  Both requests were approved in less than 24 hours with the amounts reflected on the cruise planner.  Very fast indeed.

[kathynorth]

I filled out the online form and didn't receive a response so after 3 days I used the email as recommended by other posters and received that response within 24hrs. My DS just used the email and received his response in less than 24hrs. 

Edited August 8, 2022 by kathynorth

[Northern Aurora]

9 minutes ago, kathynorth said:

I filled out the online form and didn't receive a response so after 3 days I used the email as recommended by other posters and received that response within 24hrs. My DS just used the email and received his response in less than 24hrs. 

 

@kathynorth:  Through the years we have found that e-mailing the documents results in a faster response.

[JLMcruise]

I submitted electronically a two weeks ago and have not heard a response.  We have a b2b in  2 weeks and another b2b in October. Could you provide the email address that you sent it to?  Thank you

 

[flaca0604]

shareholderbenefit@rccl.com

 

[JLMcruise]

Thank you!!! Already received an automated response. I received nothing from filing electronically. Enjoy your benefits - we will!

 

Edited August 9, 2022 by JLMcruise
add information

[DCPIV]

I've recently done a couple via the online form, and each was funded in under a week. It's good to know that the email works well, too. 

[SoCalTraveler]

In 2019 a cruise we were scheduled on was cancelled at the last minute.  (Last minute as the suitcases were in the trunk of my car halfway to the airport.)  The cancelled cruise was not eligible for shareholder credit.  That night, we booked a replacement cruise and I e-mailed Celebrity.  When we boarded the ship two days later the credit was reflected in our shipboard account.  Great service!