DinoCruise Posted August 20, 2022 #1 Share Posted August 20, 2022 Hello everyone, I have a question for anyone who has had to cancel their cruise due to a positive Covid test. Back in January we had to cancel our cruise because one of our party tested positive. I submitted a necessary paperwork that same day (testing day required prior to the cruise). I have still not received my full refund or FCC credits (only partial). I keep getting the run around. We have cruise NCL for 15 years (Past 10 years Haven Only) & always loved them best. Has anyone else had this problem? I don't know what to do, they still owe us $5,000. Link to comment Share on other sites More sharing options...
julig22 Posted August 20, 2022 #2 Share Posted August 20, 2022 Have you checked everyone's accounts? FCC goes to the passengers, not just to the primary on the reservation. You first said " my refund" then "us" so difficult to ascertain what they might still owe. Link to comment Share on other sites More sharing options...
DinoCruise Posted August 20, 2022 Author #3 Share Posted August 20, 2022 Yes, I have. Before we booked our January cruise I had $5400 and my daughter had $1051. All was used towards this cruise. When I had to cancel, I was only given $1900 back and my daughter was given $0. I have spent months trying to get answers, but nothing. I wondered if anyone else has had any issues. Link to comment Share on other sites More sharing options...
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