Question About Cancelling Casino Offer Cruise

[sc4125]

Just a quick question - I've emailed PVP but haven't heard back yet.  We have 3 cabins booked on Nov. 21st Celebration cruise.  All were booked on casino deals - Plan Now, Play Later.  This was a family cruise and just found out that my son-in-law's football team (he's the coach) may be playing that week in a tournament.  It's a Thanksgiving cruise and is sold out ship.  We are looking at canceling the cabins and re-booking using another Plan Now, Play Later casino deal after football season.

 

I've never had to cancel any of my 30 plus cruises, and just want to make sure I am correct in what I understand about refunds.  We are 37 days out and from what I understand if we cancel from day 30 to day 55 we will get 50% of fare back and all port fees and taxes.  Our fare is low due to the deal we booked under, but the port fees are quite expensive.  As much as we hate to cancel, if we will get this much refunded it will definitely help.  I just want to verify that a casino deal isn't like the Early Saver or Pack and Go rates.

 

Am I correct in the math?

[Matco]

You might be able to just change the dates, find a sailing you'd like and call in and explain the situation. Say you'd like to move the bookings to a different date. Worst they will say is no

[1kaper]

Agree with the previous poster. We booked a non-refundable deposit casino rate for our February cruise. I didn’t even bother going through my PVP to cancel and cancelled online. 
 

My PVP called to offer to move the cruise to another date for free. I didn’t even ask because it was supposed to be non-refundable. 

[sc4125]

Thanks - I'll try that.  Still waiting for her to respond to yesterday's email.  

[mz-s]

I will just add on to say that I have had good success with calling PVP/Casino department to move a cruise instead of cancel. Canceling will typically mean a penalty, moving they sometimes have discretion and can often avoid the penalty.

[zorky12]

I dont use a PVP but I do always book casino offers. They seem to be very accommodating if you want to change.I changed dates on one of our sailings, I called the casino customer service line and they moved my deposit and everything to the cruise I wanted with no issues.