Website Tech Issues (who to call)

[coldflame]

Hey folks,

 

Last couple of days I've been having technical difficulties login in ncl.com (and the password recovery link is broken). I tried calling their listed phone number but all the menu options was about travel, not the website. Anyone knows their tech phone number?

Edited October 30, 2022 by coldflame

[EvanBedar]

[mking8288]

Wait until tomorrow morning or afternoon (their I.T. aren't anywhere nearly responsive, if they are "staffed" or attended to during off hours & worst, on weekends & holidays)  Depending on the issues, you can try to live "Chat" option after logged into the "MyNCL" account - we had an "Invalid Log-in" issue last week & despite resetting the password, continued to get an error message.  Live help meant joining the queue with an extended wait time - live "chat" came on within minutes & the entire matter resolved within 30 minutes, which is well above average for NCL's typical wait/hold time lately.

 

The current system is user-friendly generally, in the absence of 2FA ... which, IMHO, isn't best practices these days as far as cyber security, but what do I know from the days since IBM 270/370 and PC/XT/AT DOS.  

[Karaboudjan]

Do you have a PCC?  We called ours about a similar problem and they forwarded our call to the right people.