Shareholder OBC

[the wandering two]

Hi all,

Wondering if anyone has any recent experience of applying for shareholder OBC recently & how long they took to reply?

Booked Smeralda Nov 28th one week ago & applied for credit on the same day via email as the time span is a bit tight.

Only our second Costa, last time used snail mail as the only options then were that or fax. 

 

The other Carnival brand that we use is P&O, applied a couple of weeks ago & they send an immediate automated reply & had credit confirmed four days later.

[kremerlorraine]

It used to take about a week, but we've been waiting two and a half weeks for a response on a cruise departing on 2 December. From a French Costa fans Facebook site that I follow, I get the impression that quite a lot of people have rushed to buy shares as they are so cheap now, so maybe they are having to deal with a lot more requests than usual. Anyway, this has reminded me to chase them up!

[the wandering two]

Thanks for the reply. 

When I didn't get an automated confirmation of email, like I do from P&O,   I contacted customer relations in order to confirm the OBC email & they replied in a couple of hours. Maybe contact them next week. 

Can't think of what else to do other than resend the original request? 

[kremerlorraine]

On 11/10/2022 at 4:37 PM, the wandering two said:

Thanks for the reply. 

When I didn't get an automated confirmation of email, like I do from P&O,   I contacted customer relations in order to confirm the OBC email & they replied in a couple of hours. Maybe contact them next week. 

Can't think of what else to do other than resend the original request? 

I resent it marked "Urgent" and got a response the next day asking for an updated share certificate. Sent that back and got the OBC confirmation the same day. Sometimes just a little nudge does the trick...!

[the wandering two]

14 hours ago, kremerlorraine said:

I resent it marked "Urgent" and got a response the next day asking for an updated share certificate. Sent that back and got the OBC confirmation the same day. Sometimes just a little nudge does the trick...!

Success. 

Had planned to do as you suggest when a reply arrived this morning requesting an updated proof of holding.

Sent that & had a reply within a couple of hours.

[Aeroplex]

They are slow, but it worked.

[Janet&Carl]

I applied and it was on my booking the very next day.  Super quick.  However, when I sailed it was not applied to my account.  In fact they have charged me over 500 euros for things that I did not spend after the cruise ended and I had left the ship.

 

[the wandering two]

Ours was on our account the day after sailing. Got back Dec 5th and no spurious charges as yet.

Any idea how long it takes them to apply the sailing to your account and issue the 10% off future cruise voucher? 

[Skipper Tim]

I bought the requisite 100+ CC.L shares, emailed the contract note, name and booking ref. to shareholder@costa.it and I received an email next day to say that the OBC was applied. In our case it was 200 Euros. It could not have been faster or more straightforward! 

[Serengeti228]

On 3/27/2023 at 7:24 PM, Skipper Tim said:

. to shareholder@costa.it and I received an email next day to say that the OBC was applied. 

I wonder where you get this email address and when the last time you submitted the request.

 

It is apparent that the Carnival PLC displays another email address for Costa cruises brand. 

[Skipper Tim]

9 minutes ago, Serengeti228 said:

I wonder where you get this email address and when the last time you submitted the request.

 

It is apparent that the Carnival PLC displays another email address for Costa cruises brand. 

I sent my email re. the OBC for the shares 20th March and had the reply the next day. 

Edited March 30, 2023 by Skipper Tim