Is my Crew Appreciation prepaid?

[IJustWantToGo36]

 

Have a conflict with my TA. The offer was clearly stated include crew appreciation ,  but is not on the paperwork 
. 
TA said he would fix it ,  then said he made a mistake and is not included.  
I  told him that was NOT the contract. contract 

He said he would get the prepaid into the reservation and have not heard back 
. 
When on HAL website    prepaid section, the checkbox to choose  prepaid gratuities  is not clickable or 

Does this mean that the gratuities are now taking care of?

Thanks

[Cruise Suzy]

On the HAL Website, look at your itinerary. At the top it will list Pre-Paid Crew Appreciation and then the names of passengers to whom it applies.

[yerdua]

On HALs website under your booking, look under Travel Planning, then PrePay crew Appreciation. It should say "(passenger name) has booked crew appreciation", and you will be unable to check the passenger's name or add it to your cart because its already been paid.

[IJustWantToGo36]

Cruise Suzy- does not show up at top

Yerdua- it now shows BOOKED-  

THANK YOU both

[Maisyboo]

12 hours ago, yerdua said:

On HALs website under your booking, look under Travel Planning, then PrePay crew Appreciation. It should say "(passenger name) has booked crew appreciation", and you will be unable to check the passenger's name or add it to your cart because its already been paid.

Thank you for this information. On my paperwork it has crew appreciation included. But not on my booking . Best way for positive resolution call ( wait on hold for hours ) or email ?. Booked directly with HA but do not have a cruise consultant, did booking on line .