FCC with 25% incremental Bonus expiring and original credit LESS??

[inghilch]

Hi,  Wondering if anyone else has experience with this.    Sailing April 2020 cancelled during Covid for our party of 8.   Took the 125% credit from the original booking.   Received an email on 11/10 saying 25% incremental bonus expiring end of 2022 unless a new booking is make.   Call RCC and find out ALL 8 FCC credits are LESS than the original emails from RCC.   Made several subsequent calls to RCC one seems to know.   Has this happened to anyone else?   

 

Thanks!!!

[Cigar King]

Taxes and fees get refunded to your credit card, so they are not part of the FCC.  Could that be the difference?

[inghilch]

1 hour ago, Cigar King said:

Taxes and fees get refunded to your credit card, so they are not part of the FCC.  Could that be the difference?

I'll have to see if I can somehow find the original booking amount.   I'm going by the email RCC sent me and evidently because the booking was through a 3rd party, they wont discuss financials.   Round and round I go.

[Cigar King]

Yeah.  That's a downside to using a TA.  Royal won't deal with you as it's a TA booking.

[ONECRUISER]

7 hours ago, Cigar King said:

Taxes and fees get refunded to your credit card, so they are not part of the FCC.  Could that be the difference?

Yup, Common issue people forget that Taxes/Fees refunded. Then if multiple Passengers FCC assigned to each usually not all in same amounts. Was busy keeping track of 2 Dozen Canceled Cruises, what was Canceled/Refunded or FCC and what was applied and reapplied to new Bookings. Had quite a chart going, all finally used up by last month. Was VERY lucky in the end after having issue with 2 FCC issued before CV would/had expired. After a Call to a Rep couldnt help a few months ago Emailed Royal Head Office on a Sat nite. Response by Noon Mon reissued AND also offer asking if I wanted them combine and apply all my FCC's to pay off 6 Cruises. Yes! Thank you! Saved me hrs on the phone with a Rep 

[bucfan2]

14 hours ago, inghilch said:

I'll have to see if I can somehow find the original booking amount.   

Seems like that would be a good number to know if you’re attempting to confirm proper FCC. 

Edited November 13, 2022 by bucfan2

[inghilch]

22 hours ago, ONECRUISER said:

Yup, Common issue people forget that Taxes/Fees refunded. Then if multiple Passengers FCC assigned to each usually not all in same amounts. Was busy keeping track of 2 Dozen Canceled Cruises, what was Canceled/Refunded or FCC and what was applied and reapplied to new Bookings. Had quite a chart going, all finally used up by last month. Was VERY lucky in the end after having issue with 2 FCC issued before CV would/had expired. After a Call to a Rep couldnt help a few months ago Emailed Royal Head Office on a Sat nite. Response by Noon Mon reissued AND also offer asking if I wanted them combine and apply all my FCC's to pay off 6 Cruises. Yes! Thank you! Saved me hrs on the phone with a Rep 

That’s helpful when you get the right person.  Its all very confusing because some of the credits are for children and one of the credits is for a grandparent that passed and I was told I needed a document from a lawyer naming myself as executor to use the credit.  The lawyer of course would charge a fee.   Anyway lesson learned.  Next time I’m taking the $$ back.