Can't get a response from Princess?

[Crystabel]

I’ve tried emailing to every address that’s been posted, and several have been bounced back. I’ll try this latest one and see what happens. 

[Crystabel]

Apparently at least one of my emails went through, because I just got a call from Princess. The rep. assured me that someone is working on my account and that the correct FCC will be applied soon. I’ll report if/when we get it.

[Rick&Jeannie]

38 minutes ago, Crystabel said:

Apparently at least one of my emails went through, because I just got a call from Princess. The rep. assured me that someone is working on my account and that the correct FCC will be applied soon. I’ll report if/when we get it.

Good for you!

[Crystabel]

Rick&Jeannie, hopefully we can apply the FCC to the Norway/Iceland cruise that you and we will be on in May.

Edited January 4, 2023 by Crystabel

[DHP1]

2 hours ago, Crystabel said:

Apparently at least one of my emails went through, because I just got a call from Princess. The rep. assured me that someone is working on my account and that the correct FCC will be applied soon. I’ll report if/when we get it.

Congratulations   Pass on the person name that help you if you can (assuming that's allowed).  I'm still waiting for a reply from my PVP and it has now been 3 weeks (3 e-mails within 3 weeks still nothing)

[PacnGoNow]

2 hours ago, Crystabel said:

Apparently at least one of my emails went through, because I just got a call from Princess. The rep. assured me that someone is working on my account and that the correct FCC will be applied soon. I’ll report if/when we get it.

Which address worked?

[Crystabel]

18 hours ago, PacnGoNow said:

Which address worked?

I honestly don’t know, but the person who called didn’t sound like a regular Princess rep. you get when you call the main number. Some of the things she said sounded like she had more authority and experience. Wish I could be more helpful. 

[PacnGoNow]

8 minutes ago, Crystabel said:

I honestly don’t know, but the person who called didn’t sound like a regular Princess rep. you get when you call the main number. Some of the things she said sounded like she had more authority and experience. Wish I could be more helpful. 

The only calls I’ve received have been from HQ, Santa Clarita area code.

 

I know the address that was given by a poster that ended in princesscruise.com was incorrect.  It did not have an “s” after the cruise.  I tried it and was undeliverable.

 

Best of luck to you.

[PacnGoNow]

On 1/3/2023 at 3:58 PM, DHP1 said:

Sorry

 

customersupport@princesscruise.com

This address is undeliverable. Don’t use.

[DHP1]

2 hours ago, PacnGoNow said:

This address is undeliverable. Don’t use.

You forgot the “s” after cruise.

Customersupport@princesscruises.com

Edited January 5, 2023 by DHP1

[PacnGoNow]

15 minutes ago, DHP1 said:

You forgot the “s” after cruise.

Customersupport@princesscruises.com

No, I was quoting Your post #19, with that address, missing the s.

Just didn’t want others to use it.

 

[DHP1]

1 hour ago, PacnGoNow said:

No, I was quoting Your post #19, with that address, missing the s.

Just didn’t want others to use it.

 

😀 thanks however, they should had read the other posts past #19. (lol). There probably like me don’t read everything. 

Edited January 6, 2023 by DHP1

[Crystabel]

Good news! Our FCC of $1000 each just showed up in our Princess accounts, and I got an email from Princess confirming. Miracles do happen. 

[PacnGoNow]

15 minutes ago, Crystabel said:

Good news! Our FCC of $1000 each just showed up in our Princess accounts, and I got an email from Princess confirming. Miracles do happen. 

Great!

Edited January 6, 2023 by PacnGoNow

[Crystabel]

The note on the email says it was from the Customer Relations department, but it also says that if I try to reply, the email will not be read. So, I guess anyone who tries to use it will get their email bounced back. I’m still trying to look through all my sent emails since October to see if I can figure out which one actually went through. If I find it, I will post.

[Rick&Jeannie]

18 hours ago, Crystabel said:

Good news! Our FCC of $1000 each just showed up in our Princess accounts, and I got an email from Princess confirming. Miracles do happen. 

Good for you!  Now, hopefully you can apply to Iceland/Norway!