EZAir - What to do if you have a problem with your flight?

[rjack22]

This will be my first time using EZAir.    How do you handle problems such as flight delays, cancellations etc that would normally be handled by the desk at the gate or by phone?    Is the procedure to call EZAir first?   Or can I contact Delta?   If I have an issue I don't want to waste time calling the wrong company.

[Rick&Jeannie]

Website (on the EZAir page) gives a special phone number to call for "In Route Emergencies".

[PacnGoNow]

1 hour ago, rjack22 said:

This will be my first time using EZAir.    How do you handle problems such as flight delays, cancellations etc that would normally be handled by the desk at the gate or by phone?    Is the procedure to call EZAir first?   Or can I contact Delta?   If I have an issue I don't want to waste time calling the wrong company.

If you’re at the gate, ask gate agent for help.  They may have already booked protection flights for everyone if your flight is cancelled.  If Delta cancels or changes your flight, they will help.

First, check the DL App to see if you’re rebooked, have seats, etc.

 

If they do not have a protection flight,

Get on the phone with the enroute desk for EZAir.  They may be able to rebook

you on another carrier.  I’d call them on my phone, while waiting in line for a DL gate agent.  
 

Really depends on the scenario.