How to Verify Casino Offer Details Once Booked?

[mamiamjo]

I would think that if they won't transfer the offer to your current booking, you could cancel that booking and just book another using the casino offer. You'd be out the deposit, but the casino offer probably saves you way more than that anyway.

Edited March 2, 2023 by mamiamjo

[mamiamjo]

On 2/28/2023 at 4:14 PM, EngIceDave said:

You will wait forever unless two weeks til boarding.

I now screen shot everything while booking.

 

They're slooooow in responding

Slow to be sure. I still haven't heard back from them when I requested verification two weeks ago 😞

[vadersprincess12]

I called Carnival Casino number that was on the information under My Deals and asked which code my cruises were booked under and what was included.  Now, when I book one of the deals I simply take a picture of that particular deal as I book so I have it on hand.

[mamiamjo]

14 hours ago, vadersprincess12 said:

I called Carnival Casino number that was on the information under My Deals and asked which code my cruises were booked under and what was included.  Now, when I book one of the deals I simply take a picture of that particular deal as I book so I have it on hand.

Well, I do have a screenshot of what the offer we received was, but no way to prove that it was applied to my cruises. You'd think they'd at least include the offer code on the booking information on line?

[Djptcp]

I screen shot everything about a booking so I have the rate code, casino Free Play amount, OBC, etc. I bring the casino info with me to the casino in case the Free Play doesn't show up on the first night. If it isn't there I just go to the cage and there is a list with my name on it.

 

I've also sent an email on the Ocean Players website and usually hear back in a few days. I also print that out to bring with me.

[mamiamjo]

Just letting you all know that I did try again and this time I did hear back from them the next day with the offer verifications!

[sunonfire]

I screenshot all my bookings and the pertinent documents.