Medallion not recognizing my booking number

[tjcletzgo]

I’ve been trying for 6 weeks to get the app to recognize my booking number to no avail. Today I had a live chat with an idiot at Princess who said Princess had me on a pending list and they are loading the app with people who are cruise sooner then me😱😱😱 Has anyone heard such a stupid excuse?????

[SCX22]

Sorry to hear of you troubles.

 

First try pulling up your reservation through the Princess website and open your Travel Summary.  If you can't then that means that something in your personal information is wrong (name spelling or birthday).  If this is the case call Princess reservations or your TA and have them correct the incorrect info.

 

If all this fails, below is a thread from the past discussing this problem:

 

Otherwise you're at the mercy of the people at MedallionApp tech support, which I totally understand is frustrating.

 

Edited March 2, 2023 by SCX22

[cruisegal40]

 Question. Do you have the correct booking number? Not sure how you booked.  Make sure it's your "voyager number" and not your booking or reservation number?

Edited March 2, 2023 by cruisegal40