Is there a glitch in being able to customize "Butler Service" on the Grandeur?

[Avidtravler]

Has anyone experienced this problem on their Grandeur Booking? When trying to "customize" their Butler Service on an upcoming Grandeur Cruise, the Butler Service tab is missing,.even though they are eligible to have this ability based on Suite Category. Could it be unavailable because the Grandeur is not yet built, or is it a glitch in Regent software? Anyone else having this problem? Hard to believe Regent has no answer to the Question.

[flossie009]

4 minutes ago, Avidtravler said:

Hard to believe Regent has no answer to the Question.

What was Regent’s response to your query about this anomaly?

 

[Avidtravler]

They have been looking into it for almost a week. Anyone else having this problem with a Grandeur booking. Have you been able to customize your Butler Service?

[Pcardad]

Just another software glitch...they will fix it.

[Avidtravler]

Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise?

[Pcardad]

Just another software glitch...they will fix it.

[Mike Moore]

1 hour ago, Avidtravler said:

Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise?

Can you send me an email please with your booking number, ship and sail date and I'll be happy to look into this for you: mmoore@rssc.com

[Pcardad]

3 hours ago, Avidtravler said:

Is everyone having the same problem with Grandeur cruises Or just on my website. Has anyone been able to customize the butler services on any Granger cruise?

Mike is awesome - he will have you squared away in no time!