luckyinpa Posted March 13, 2023 #1 Share Posted March 13, 2023 Dear Guest, Recently, there were a series of system glitches that uploaded incorrect information onto our system, including pricing for our Atlantis Aquaventure Waterpark tour. Our teams worked diligently to resolve the issues and they now reflect correctly in My Royal Cruise. As a result, any purchases made for this tour during the glitch will be cancelled and a refund will be issued to the original form of payment. This refund will reflect within 14 days. Some international financial institutions may take a little longer. I really hope that you can forgive us and understand that it was an honest mistake. We’re providing impacted guests with a $50 USD Onboard Credit, which can be used pre-cruise to book packages and experiences via My Royal Cruise or use it anywhere onboard. We’re sorry for any confusion and the inconvenience caused by this. And we look forward to seeing onboard soon! Sincerely,Aurora Yera-RodriguezAVP | Guest ExperienceRoyal Caribbean International Link to comment Share on other sites More sharing options...
boonsterrific Posted March 13, 2023 #2 Share Posted March 13, 2023 I am assuming when it says per guest it doesn't mean per cabin? I booked four between two cabins. Link to comment Share on other sites More sharing options...
Carlos A. Posted March 14, 2023 #3 Share Posted March 14, 2023 Wow! This is bad! My sail is in 4 days, I haven't received the email yet and I hope I don't get it. Why should I have to pay for someone else mistakes? $50 does nothing to help with my plans. It would be terrible to mess with my plans when nothing else is available in this short notice. 2 Link to comment Share on other sites More sharing options...
Funky Fusion FoodsJ Posted March 14, 2023 #4 Share Posted March 14, 2023 2 hours ago, boonsterrific said: I am assuming when it says per guest it doesn't mean per cabin? I booked four between two cabins. It’s my understanding the $50 OBC is per cabin, not per guest. Link to comment Share on other sites More sharing options...
Merion_Mom Posted March 14, 2023 #5 Share Posted March 14, 2023 47 minutes ago, carlosalonsor said: Wow! This is bad! My sail is in 4 days, I haven't received the email yet and I hope I don't get it. Why should I have to pay for someone else mistakes? $50 does nothing to help with my plans. It would be terrible to mess with my plans when nothing else is available in this short notice. You had the $54 price? Yes, this is bad for you. BUT................... A good option is Margaritaville: Margaritaville Beach Resort Nassau (resortforaday.com) Link to comment Share on other sites More sharing options...
Dayman9966 Posted March 14, 2023 #6 Share Posted March 14, 2023 This was just turned into $0 OBC for our cruise. Check your emails, many people will not be happy. 1st with the "Glitch" for the cost of the excursion to Atlantis, and now no OBC for the mistake! Link to comment Share on other sites More sharing options...
Carlos A. Posted March 14, 2023 #7 Share Posted March 14, 2023 In your cruise planner under Order History, how does the Aquaventure purchase appears? Canceled? Refunded? Booked? Link to comment Share on other sites More sharing options...
Tr3p3 Posted March 30, 2023 #8 Share Posted March 30, 2023 Mine finally just got cancelled, and the OBC was issued. It was $50 per person booked. Link to comment Share on other sites More sharing options...
luckyinpa Posted March 30, 2023 Author #9 Share Posted March 30, 2023 ditto but i have so many credits also with the premier pass and the ship tour i used OBC i need a spreadsheet. 219 for the water park now..zoinks Link to comment Share on other sites More sharing options...
Rare moposh Posted March 30, 2023 #10 Share Posted March 30, 2023 18 minutes ago, luckyinpa said: 219 for the water park now..zoinks For one person? That is a lot more. Link to comment Share on other sites More sharing options...
wreckem2013 Posted March 30, 2023 #11 Share Posted March 30, 2023 (edited) 59 minutes ago, moposh said: For one person? That is a lot more. Edited March 30, 2023 by wreckem2013 Link to comment Share on other sites More sharing options...
wreckem2013 Posted March 30, 2023 #12 Share Posted March 30, 2023 $219-$240 is the normal price. Booking directly through Atlantis is $250 a person. $50 was clearly a pricing error and almost everyone booking knew it. 1 Link to comment Share on other sites More sharing options...
wreckem2013 Posted March 30, 2023 #13 Share Posted March 30, 2023 (edited) On 3/13/2023 at 8:31 PM, Merion_Mom said: You had the $54 price? Yes, this is bad for you. BUT................... A good option is Margaritaville: Margaritaville Beach Resort Nassau (resortforaday.com) Margaritaville is way overpriced for what it is. Then again so is Atlantis. The Baha Mar water park is probably the best bang for buck of the three. Edited March 30, 2023 by wreckem2013 Link to comment Share on other sites More sharing options...
SNemeth Posted March 31, 2023 #14 Share Posted March 31, 2023 On 3/14/2023 at 11:35 AM, Dayman9966 said: This was just turned into $0 OBC for our cruise. Check your emails, many people will not be happy. 1st with the "Glitch" for the cost of the excursion to Atlantis, and now no OBC for the mistake! When is your cruise? We sail in May and they have canceled, refunded and we got the OBC of $50/person. Link to comment Share on other sites More sharing options...
Dayman9966 Posted March 31, 2023 #15 Share Posted March 31, 2023 18 hours ago, SNemeth said: When is your cruise? We sail in May and they have canceled, refunded and we got the OBC of $50/person. It's in June. We received the refund, but no OBC. Link to comment Share on other sites More sharing options...
SNemeth Posted March 31, 2023 #16 Share Posted March 31, 2023 2 hours ago, Dayman9966 said: It's in June. We received the refund, but no OBC. Did you get a second email that said you would not be getting it? I would call as you were promised it. Link to comment Share on other sites More sharing options...
Dayman9966 Posted April 1, 2023 #17 Share Posted April 1, 2023 17 hours ago, SNemeth said: Did you get a second email that said you would not be getting it? I would call as you were promised it. Have not, and will do. Thank you! Link to comment Share on other sites More sharing options...
Pellaz Posted April 4, 2023 #18 Share Posted April 4, 2023 On 3/30/2023 at 4:47 PM, wreckem2013 said: $219-$240 is the normal price. Booking directly through Atlantis is $250 a person. $50 was clearly a pricing error and almost everyone booking knew it. For groups of two or more, it might be cheaper -- possibly MUCH cheaper -- to invoke the Comfort Suites Paradise Island "hack." Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now