Aurea upgrade bid ready to cancel help please

[suebubbles]

New too MSC we have a BELLA Balcony room booked had an email to say we can upgrade too Aurea balcony does it include the EXPERIENCE or is it just a room upgrade thanks in advance

Edited March 23, 2023 by suebubbles
SPELL MISTAKE

[insidecabin]

On our upgrade options emails it pointed to the T&C

 

https://upg.plusgrade.com/terms/partner/9Ck2Ks4MSC

 

key information is 17,18

17. The Upgrade does not include any additional promotions. Guests whose upgrade bid is accepted will receive the experience level included with their original reservation. The exceptions will be in the case of a Winning Bid in “Aurea” or “Yacht Club” Experience. In these cases, the Guests will also be guaranteed all the benefits relative to the new experience.

18. All services that have been purchased and / or prepaid before the Winning Bid event for an upgrade in "Aurea" or "Yacht Club" experience will not be refunded if the same service, of the same or higher quality, is included in the new experience resulting from the Winning Bid.

 

 

 

[Até]

It would be prudent to also read the T&C #21 that states Yacht Club and Aurea winning bids get all the benefits of their respective experiences.  

 

#17 and #18 only refer to not getting booking  promos like OBC or All In promo and that if you already have the Easy Plus drinks package with your Bella booking it won't be refunded if you win a YC bid.