Your documents in My Ponant

[tashaaa]

Hi everyone,

 

I was checking the My Ponant website and I under “Your documents” there are some PDF files, which I can’t open, it is always timed out. 
Those files are:

- Conformation

- Invoice

- Credit 

- Coupon

 

I have the confirmation and invoice on Email, bit don’t know what Credit and Coupon is? Is this something like on board credit, to use for excursions, or some coupons for excursions?

Can someone tell me, who can open their files?

 Thank you 😊

 

[AussieBoyTX]

2 hours ago, tashaaa said:

Hi everyone,

 

I was checking the My Ponant website and I under “Your documents” there are some PDF files, which I can’t open, it is always timed out. 
Those files are:

- Conformation

- Invoice

- Credit 

- Coupon

 

I have the confirmation and invoice on Email, bit don’t know what Credit and Coupon is? Is this something like on board credit, to use for excursions, or some coupons for excursions?

Can someone tell me, who can open their files?

 Thank you 😊

 

 

You're on the right track. The Credit is proof of your ship board credit -- that will be helpful in case there's some misunderstanding on your entitlement.

 

The Coupon is for the cruise itself and anything you've already booked. I have only needed this in Seychelles, where the immigration authorities accepted it as proof of where we were staying. 

 

I'd just ask your reservations office or travel agent to email them to you.

 

Look forward to hearing about your trip!