Claiming for missed port on insurance

[Presto2]

Help. We are confused. (What's new?)

 

We have P&O insurance and can claim for a missed port. We had a missed port.

The form is asking what value we want to claim for the port.

Not sure what to put as we were going on an excursion and have been refunded.

 

Can we claim for the fact that we just didn't go to the port and it was one of the reasons we went on this one?

If so, how much can we ask ?

 

Thanks for your help folks as we've never done this before and not even sure if we can claim. We just know others were claiming, but obviously we haven't seen them all since.

 

Don't want to do or say anything not honest on the form but don't want to not claim if we can. If you get me

Edited June 3, 2023 by Presto2

[david63]

15 minutes ago, Presto2 said:

Can we claim for the fact that we just didn't go to the port

It depends on the terms ofr your insurance. Do you have specific "cruise" insurance - if so then you would normally have a "missed ports" clause where you would receive a set sum per port per person (this can be anything from £50 to £200 (possibly more)

 

17 minutes ago, Presto2 said:

and it was one of the reasons we went on this one?

No - you cannot claim extra because it was one of the reasons you went on that particular cruise.

 

18 minutes ago, Presto2 said:

If so, how much can we ask ?

Whatever is in your policy

[Presto2]

2 minutes ago, david63 said:

It depends on the terms ofr your insurance. Do you have specific "cruise" insurance - if so then you would normally have a "missed ports" clause where you would receive a set sum per port per person (this can be anything from £50 to £200 (possibly more)

 

No - you cannot claim extra because it was one of the reasons you went on that particular cruise.

 

Whatever is in your policy

Thanks 🙂

We do have cruise insurance. We took out P&O's recommended this time so we do have a clause but can't find the set sum. Will have another look. 

Thanks for getting back to me

[Presto2]

7 minutes ago, david63 said:

It depends on the terms ofr your insurance. Do you have specific "cruise" insurance - if so then you would normally have a "missed ports" clause where you would receive a set sum per port per person (this can be anything from £50 to £200 (possibly more)

 

No - you cannot claim extra because it was one of the reasons you went on that particular cruise.

 

Whatever is in your policy

 

We do have cruise insurance. It just says between £150 and £2,000. Do you just get a standard amount for mussing the port? That's what is confusing us. 

[SeaJane]

15 minutes ago, Presto2 said:

 

We do have cruise insurance. It just says between £150 and £2,000. Do you just get a standard amount for mussing the port? That's what is confusing us. 

Our insurance is with LV and we can claim £150 each for a missed port.

[Angel57]

Just now, SeaJane said:

Our insurance is with LV and we can claim £150 each for a missed port.

Ditto

[Presto2]

Thanks both - is this the one P&O recommend ? Hubby can't remember off the top of his head.

 

[AlanCruise]

Assuming you took the P&O policy linked to Holiday Extras it confusingly says in the summary that it is from £1000 to £2000 (depending on the policy level)  If you go to the detailed policy wording (page 23) it says £100 per port for bronze (subject to £1000 limit - so if you missed 10 ports!)..  £150 for Silver and £200 for gold.

[SeaJane]

Just now, Presto2 said:

Thanks both - is this the one P&O recommend ? Hubby can't remember off the top of his head.

 

No it isn’t. P&O always used to recommend Holiday Extras, but not sure if that is still the case. 

[Presto2]

2 minutes ago, AlanCruise said:

Assuming you took the P&O policy linked to Holiday Extras it confusingly says in the summary that it is from £1000 to £2000 (depending on the policy level)  If you go to the detailed policy wording (page 23) it says £100 per port for bronze (subject to £1000 limit - so if you missed 10 ports!)..  £150 for Silver and £200 for gold.

Yes that's the one -- as clear as mud when filling the forms in. That sort of clears it up as it is just one port. Then there is the £100 excess ............

[Leomins]

2 minutes ago, Presto2 said:

Yes that's the one -- as clear as mud when filling the forms in. That sort of clears it up as it is just one port. Then there is the £100 excess ............

There is no excess on missed port claims. Don’t forget to claim for both of you. We got £300 (2x £150) from Holiday Extras for one port, I think that was silver cover.

[Presto2]

1 minute ago, Leomins said:

There is no excess on missed port claims. Don’t forget to claim for both of you. We got £300 (2x £150) from Holiday Extras for one port, I think that was silver cover.

Thanks for that - that is exactly what we are claiming for. 🙂 

[Presto2]

Sorry do we just put the 2 claims on the same claim? If you get me. Sorry to seem like we have no clue -- but we've never done this before and don't have one !

[Leomins]

3 minutes ago, Presto2 said:

Sorry do we just put the 2 claims on the same claim? If you get me. Sorry to seem like we have no clue -- but we've never done this before and don't have one !

Yes, both claims on one form. I think there was a drop-down asking how many people you were claiming for. You do need the confirmation from P&O that the port was missed. If they didn’t give you this on board, you will need to email them for it.

[Presto2]

1 minute ago, Leomins said:

Yes, both claims on one form. I think there was a drop-down asking how many people you were claiming for. You do need the confirmation from P&O that the port was missed. If they didn’t give you this on board, you will need to email them for it.

Great, got one from them. Really appreciate your help and that of everyone who has replied.

🙂

[Cathygh]

This has been very helpful, as we are about to claim for our first missed port.

[Presto2]

5 hours ago, Cathygh said:

This has been very helpful, as we are about to claim for our first missed port.

Hope it wasn't the same ship in Norway;-)

[Cathygh]

25 minutes ago, Presto2 said:

Hope it wasn't the same ship in Norway;-)

Iona last week?

[Presto2]

For us it was Britannia in Nordfjordeid (sp?)

 

Your cruise was a day behind us. Which port did you miss?

[Cathygh]

14 minutes ago, Presto2 said:

For us it was Britannia in Nordfjordeid (sp?)

 

Your cruise was a day behind us. Which port did you miss?

Haugasund, it was too windy for Iona to get through the narrow entrance.

[Presto2]

1 minute ago, Cathygh said:

Haugasund, it was too windy for Iona to get through the narrow entrance.

Gosh, it seemed such an industrial port. Hope you had a good cruise otherwise 🙂

[Cathygh]

7 minutes ago, Presto2 said:

Gosh, it seemed such an industrial port. Hope you had a good cruise otherwise 🙂

Yes we did, despite the virtual queuing nonsense. It seems like we didn't miss much in Haugasund and at least more entertainment was offered on the ship.

[Presto2]

3 minutes ago, Cathygh said:

Yes we did, despite the virtual queuing nonsense. It seems like we didn't miss much in Haugasund and at least more entertainment was offered on the ship.

The virtual queuing is a whole new thread 😉