Compliant time

[Notebook64]

Hi

Raised a complaint using Resolver. No reply after a week or so. 
Anyone else used this service?

if raising an issue direct with p&o, how long did it take. 
thanks

[Megabear2]

5 minutes ago, Notebook64 said:

Hi

Raised a complaint using Resolver. No reply after a week or so. 
Anyone else used this service?

if raising an issue direct with p&o, how long did it take. 
thanks

I complained to P&O direct to Paul Ludlow's office on 29 May following a cruise on Arvia.  They responded to say 28 days to investigate.  Yesterday 27 June I missed a call from them but have spoken to them today so exactly one month.

 

You are best served to contact them direct and I suggest using the following email unless it is a trivial matter:

 

Executive.Correspondence@carnivalukgroup.com

 

[Son of Anarchy]

5 hours ago, Notebook64 said:

Hi

Raised a complaint using Resolver. No reply after a week or so. 
Anyone else used this service?

if raising an issue direct with p&o, how long did it take. 
thanks

I raised a complaint back in May.  Similar to Megabear2, initial response stating that it would need to investigate.

 

Got back to with a full response something like 30 or 31 days later.  Mind you, there were three Bank Holidays in that time, so working days - 28.

[reece.twiggwhite]

Hi, I complained after our cruise on Iona last year, I had the acknowledgment e-mail 28 days later. I didn't get a full response for a further four months and it took 4 e-mails and 5 messages on Twitter to finally get a full reply

[Notebook64]

Looks like I won’t use them again