FCC for COVID isolation

[Duquesmom]

In February I was isolated with COVID for 6 days.  Yesterday I called Guest Relations to follow up on the credit.  They had to contact the ship & said I’d have the response/FCC once they verified how many days I was quarantined.  5 hours later the FCC showed up in my account.  AMAZING!

👏👏👏👏👏

 

 

Dena

[Native Floridian 26]

56 minutes ago, Duquesmom said:

In February I was isolated with COVID for 6 days.  Yesterday I called Guest Relations to follow up on the credit.  They had to contact the ship & said I’d have the response/FCC once they verified how many days I was quarantined.  5 hours later the FCC showed up in my account.  AMAZING!

👏👏👏👏👏

 

 

Dena

It definitely pays to follow up on this to get the ball rolling.  We had our FCC about 10 days after cruise.

[sciencewonk]

I'm glad to see that things are improving with HAL and FCC.  After our November 2022 cruise we had to have our TA contact HAL multiple times for our COVID-related FCC.  We eventually got it in March.  It's good to have.  It's paying for almost half of our next cruise.

[liketraveling]

Glad they have improved the response time.  For my November Cruise it took til May and 3 emails.

 

I don’t think they are dealing with as many now because I believe the program was only good til the middle of March.