Booking Transferred to New Cruise

[lcand1923]

I recently needed to transfer a booking to a new, less costly, cruise.  The old cruise was paid via Gift Card and Credit Card.  I’ve received the Invoice for the new cruise which reflects the overpayment, but there is no explanation as to how HAL handles the new booking.  I couldn’t see any telephone number and/or email address that I could use to ask HAL these questions.

 

Will HAL use the Gift Cards before using the Credit Card overpayment?  When will HAL issue the refund to the Credit Card?

What has been your experience?

 

Thanks!

[Gail & Marty sailing away]

I would give Holland a call.

[Haljo1935]

Definitely call HAL; that's a unique situation. I don't have my phone list handy, but there is an Accounting number you can call if you aren't able to resolve on first call.

[lcand1923]

Based upon your suggestions, I sent an email to my PCC whose Out Of Office response said that she was on vacation.  I then called the Main Number for PCC’s.  I explained my question and this person reached out to Accounting.  She was placed on HOLD, which meant I was on HOLD, and after about an hour she got my answer.  HAL will use the Gift Cards first, then refund the rest to my Credit Card.  No idea how long this will take because they are quite backed up, or so the person in Accounting said.

 

Thank you, HALJO11935 and GAILANDMARTYSAILINGAWAY for your help!

 

[horseymike]

Hope it all works out well for you.

Have a great cruise 🚢 

[Haljo1935]

Happy to hear you were able to talk with them and that it's working out.