Large Price Drop Since Booking

[kiwichick62]

A member of my roll call mentioned that Celebrity repriced his cruise after a price drop.  I looked at the fare I booked in April 2023 for a May 2024 sailing and compared it to what was on sale for today.  Booking price in NZD was $13,000 compared to today $9,000.  I phoned Celebrity customer service. They repriced my cruise for the lower amount and sent me a new invoice.  I retained my AI conditions and the shore excursions that I got on sale and paid for by credit card. The only thing I lost was $50 on board credit. Was told that if I had of paid for anything with onboard credit I would have lost those bookings and would need to rebook at current pricing.

 

 Very impressed with Celebrity customer service for making it so easy and non-stressful to change to the lower fare - something they are not obliged to do.  Saved me having to cancel my booking, losing my deposit etc then rebooking.

[deliver42]

Glad for you. So nice to see something positive here.