How to cancel a pre-purchased excursion?

[DonnaK]

We are leaving on Meraviglia on Sunday.  I have the Blue Lagoon excursion booked for our day in Nassau. So far, while other cruiselines have canceled their excursions yo Blue Lagoon because of the recent ferry sinking/death, MSC has not. I no longer want to go and would like to cancel, Can I do this and get my payment refunded? I can't see where to do this online.  Do I have to call, or wait until I am onboard?

Edited November 16, 2023 by DonnaK

[maehara]

We cancelled one of our pre-booked excursions on Euribia over the summer - waited until we were on board (rep of MSC's shoreside customer service being what it is...) & cancelled at the Excursions desk on-board.  No questions asked as to why, and cost refunded as OBC pretty much on the spot.

[ptuder]

Just make sure you cancel 48 hours in advance to get full refund. 

[Fissues]

We also need to cancel that excursion. I think we do that on-board. 

[DonnaK]

I just called MSC and it was very easy to cancel.   I didn't want to wait until onboard because I wanted the refund to go back to my original form of payment instead of OBC.

[Two Wheels Only]

29 minutes ago, Fissues said:

We also need to cancel that excursion. I think we do that on-board. 

 

We had an excursion cancelled due to weather and it took 5 months for the refund. 😟

[Fissues]

I called, no waiting, no problem.