Bypass PCC to guarantee Black Friday deal?

[rodndonna]

I have a small conundrum .. we are looking to book a cruise under the Black Friday deal which is "in theory" going to end today (although I highly anticipate it will extend into Cyber Monday though the week to Dec 1 which is an end date I see for the promotion an on-line booking agency).

 

Our PCC is not available until later this week and I can't get the website to get to a point to allow me to hold a cruise.

 

Can I call in and do the booking, but still have the PCC get the credit? 

 

It's not a big deal to us either way, but just like to throw the PCC the booking if I can.

[FlorenceItaly]

Being curious I just went and did a mock booking.  I still see the option to place on hold.  It is all the way at the bottom of the page and easy to miss.  Give it a second look.  If you are able to place on hold this is what I would do and then give the PCC phone number a call tomorrow and another will book it and your PCC will get credit.  If you decide to book online or call in today to the general line your PCC will not be able to help you with this booking.

ETA:  I now see you are in Canada.  I am using the US site.

Edited November 26, 2023 by FlorenceItaly

[rodndonna]

16 minutes ago, FlorenceItaly said:

Being curious I just went and did a mock booking.  I still see the option to place on hold.  It is all the way at the bottom of the page and easy to miss.  Give it a second look.  If you are able to place on hold this is what I would do and then give the PCC phone number a call tomorrow and another will book it and your PCC will get credit.  If you decide to book online or call in today to the general line your PCC will not be able to help you with this booking.

ETA:  I now see you are in Canada.  I am using the US site.

 

I can do mock bookings until I get to the "summary" page ... which is just blank (no error... just blank),  and as such no where to navigate. Have tried Chrome (ingonito) and Safari... can never past a blank summary page.

 

I've never been concerned because I can at least always search see what my Casino fare is going to be, just can't book or hold anything.

 

Could be just a Canadian site problem ... it's soooooo close to working 😐

Edited November 26, 2023 by rodndonna

[FlorenceItaly]

My mock booking was a Casino Fare and I was able to go all the way through.  Btw, mine did not include the crew appreciation, but I was not booking HIA.  It sounds like it may be a Canadian site problem.  This is unfortunate.

[yerdua]

Is it possible to call in today/tomorrow and have the HAL rep put it on hold till your PCC gets back?

[POA1]

I can get to the booking hold but it's way down on the page that asks you to pay.

 

It holds for several days and locks in the current promo. Then your PCC can fix up anything that needs fixing and take your payment. You can even change rooms on a held booking. The key is to get the booking #.

[POA1]

1 minute ago, yerdua said:

Is it possible to call in today/tomorrow and have the HAL rep put it on hold till your PCC gets back?

If you give the phone rep your PCC's name and extension, but hold off on the payment until your PCC is in, the phone rep *should* assign it to the correct person for you.

[rodndonna]

Thanks everyone.

 

I am going to try hubby's tablet (maybe my machine problem) and/or going in through the US site to see if I have any better luck.

 

If still no luck getting the hold, will call in and see what they can do.

 

 

[Mike B Landlubber]

You might look into a VPN that allows you to pretend to be in a different country than you actually are…

[rodndonna]

23 minutes ago, Mike B Landlubber said:

You might look into a VPN that allows you to pretend to be in a different country than you actually are…

 

Thanks.  We've tried that, but then when I log in - it throws me back into a Canadian site.

 

It seems the problem only occurs when I log in. I can carry a booking through to final pricing, but then when it asks me to login for member pricing, it takes me back to a Summary "death" page.

 

Must be a Canadian member site bug, so I'll call in and ask for a hold.

[Gail & Marty sailing away]

I would call up and book.

[rodndonna]

11 minutes ago, Gail & Marty sailing away said:

I would call up and book.

 

I did and I got an agent who when I told him the price I was getting with my Casino discount he said I would have to call in to talk to the Casino department  M-F...???

 

Anyhoo... I just gave up. I REALLY expect the Black Friday deal to become Cyber Monday equivalent deal. If not, we will just wait to book at some other sale (it is almost a year out). 

 

The funniest part is I get the "Your cruise is a few clicks away" email reminder from HAL that I haven't finished the booking 🙄

[leerathje]

And it is a Cyber Monday deal, with a $25.00 deposit and free gratuities!

 

Leanne

 

[rodndonna]

8 hours ago, leerathje said:

And it is a Cyber Monday deal, with a $25.00 deposit and free gratuities!

 

Leanne

 

 

Was a little worried they would increase the fare a bit with the reduced deposit but appears not. 😃 

 

Now I just have to decide if it worth using my FCD now or just take the smaller $25 deposit and save my FCD  for another cruise... hhhmm.

 

OOOORRRR - book just 2 cruises - one with FCD and one at $25 deposit - 😜.

[FlorenceItaly]

I would take the $25 deposit and save the FCD.