Help with Silversea Air Refund

[goldiemom]

Returned last week from a 15 night Silver Cloud South Georgia Island and Antarctica cruise.  The cruise itself was fabulous (although the Cloud is showing her age), but getting to/from the ship was horrible. My husband and I paid for the upgrade to fly Business Class.  Due to a 10 hour delay on our flight from SFO-DWF, we missed the AA flight from DFW to Santiago.  AA booked us on the same flight a day later.  However, Business and Premium Economy was sold out, so we got down graded to Economy.  On January 15, we received an email from AA that they had refunded the difference in price to "Air Travel Plan ending 0014"  (aka Silversea).  Calls to Silversea have been futile. My question is who can I send an email with all the backup reservations, boarding passes and AA refund email to get this refund?

 

Thanks.