Rare 20165 Posted March 11 #26 Share Posted March 11 1 hour ago, cnice515 said: I don't necessarily disagree with you as far as resolutions and paperwork, but I am able to get more OBC, and an occasional unsolicited "gift", from a TA so there is some financial incentive for me to use them. And BTW, I work in GSO. Ha, small world. im actually in Summerfield, but if you are familiar with the area, pretty much the same. I should have also said ive really never had a true personal TA that knew everything we liked, booked multiple cruises, etc. I would love to find one of those, just havent had any luck with that over the years. We were using the online ones which gave us a different person each time we booked. If you know of a good one in our area, pls sent them my way. thx Link to comment Share on other sites More sharing options...
cnice515 Posted March 11 #27 Share Posted March 11 1 hour ago, 20165 said: Ha, small world. im actually in Summerfield, but if you are familiar with the area, pretty much the same. I should have also said ive really never had a true personal TA that knew everything we liked, booked multiple cruises, etc. I would love to find one of those, just havent had any luck with that over the years. We were using the online ones which gave us a different person each time we booked. If you know of a good one in our area, pls sent them my way. thx Very familiar with Summerfield, we live in Kernersville. I have found a great Princess TA, not local, she has done everything she has said that she will do and keeps in-touch via text so I am happy with her so far. We sail on our 1st in May so that is when I will be able to confirm she has completed everything she has promised. Link to comment Share on other sites More sharing options...
Steelers36 Posted March 12 #28 Share Posted March 12 16 hours ago, 20165 said: Just my 2 cents, we have been booking direct with the cruise lines for our last couple of cruises and it seems to be less of a hassle to get issues taken care of. Example, we had an issue getting our medallion order to go through and when i called, they just cancelled everything out and i reentered the order no problem. I'm sure a TA could have also done that, but they would probably have to call Princess. Paperwork seems cleaner too. When i used a TA, i would get their branded receipts/cruise docs which for the most part matched the ones they got from princess, but sometimes they ', missing drink packages, wrong packages, etc. There is usually a cost savings using a TA, especially the online ones, but its not significant enough for us to go back to using a TA. There is no need for a TA to contact Princess concerning a Medallion order - the guest can call and deal with it themselves. IMO, it isn't even a responsibility for a TA - especially a discounting TA. There is a LOT of things we guests can work directly with Princess about when using a TA. We just cannot engage Princess over re-faring, cancel, re-book, cabin change - the money aspects. All the frills and extras like excursions, on board packages, getting Ocean Ready - that's all Princess. I'd book directly with cruise line myself as I want to fully control all of our travel components, but the savings with a good discount TA are quite compelling and I can give up some control over my booking for that. Link to comment Share on other sites More sharing options...
Steelers36 Posted March 12 #29 Share Posted March 12 12 hours ago, 20165 said: ........................ I should have also said i've really never had a true personal TA that knew everything we liked, booked multiple cruises, etc. I would love to find one of those, just haven't had any luck with that over the years. We were using the online ones which gave us a different person each time we booked. If you know of a good one in our area, pls sent them my way. thx In my experience, I have worked with the same agent for two different agencies with online presence and also got personal service. I worked with the same agent the next time by contacting them and not the general phone line or web access. Hope you can find one by asking on a cruise or some other source. Link to comment Share on other sites More sharing options...
cjpj Posted March 16 #30 Share Posted March 16 Booking online is fine...until something goes wrong! Then you are at the mercy of the off shore call center. Definately use a CVP Mary Reza. I've seen a few names posted on CC, including one business card for a CVP. A bad CVP is not useful either. If you come across a post with a recommendation, try that person. Otherwise, use a local or online discount cruise site or take your chances booking on your own. Then when you are on your cruise ask EVERYONE you strike up a conversation with how they book. You should be able to get a couple of good recommendations. Link to comment Share on other sites More sharing options...
cjpj Posted March 16 #31 Share Posted March 16 29 minutes ago, cjpj said: Booking online is fine...until something goes wrong! Then you are at the mercy of the off shore call center. Definately use a CVP Mary Reza. I've seen a few names posted on CC, including one business card for a CVP. A bad CVP is not useful either. If you come across a post with a recommendation, try that person. Otherwise, use a local or online discount cruise site or take your chances booking on your own. Then when you are on your cruise ask EVERYONE you strike up a conversation with how they book. You should be able to get a couple of good recommendations. Sorry, I added May Reza who was my old CVP by error. She retired a couple years ago and I had to do the hunt to find a new CVP because the one assigned was not helpful. Link to comment Share on other sites More sharing options...
MacMadame Posted March 18 #32 Share Posted March 18 On 3/16/2024 at 3:56 AM, cjpj said: Booking online is fine...until something goes wrong! Then you are at the mercy of the off shore call center. Definately use a CVP You can book online and get a CVP later if you need one too. That's what I did. 😄 Link to comment Share on other sites More sharing options...
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