bobomonkeyrage Posted April 17 #1 Share Posted April 17 So in a previous thread I detailed a brief rollercoaster of finally accepting an upgrade offer. Now I face a minor dilemma: I had previously prepaid for unlimited laundry. Now after upgrading to a Neptune suite, I am wondering if there is any chance HAL will refund that purchase since Neptunes include that already. Not a big deal but would be the cherry on top of sundae if they would. Anyone have any experience with this? Link to comment Share on other sites More sharing options...
crystalspin Posted April 17 #2 Share Posted April 17 14 minutes ago, bobomonkeyrage said: I had previously prepaid for unlimited laundry. Now after upgrading to a Neptune suite, I am wondering if there is any chance HAL will refund that purchase since Neptunes include that already. Not a big deal but would be the cherry on top of sundae if they would. Anyone have any experience with this? They commonly refund the price of Club Orange when people upgrade to Neptune, so I think your odds are good! Ask your booking agent or HAL phone operator. It may come back as refundable OBC, that will come back to your credit card if not spent. 1 Link to comment Share on other sites More sharing options...
57redbird Posted April 17 #3 Share Posted April 17 Yes, we upgraded to a Neptune & the laundry & CO that we prepaid were both refunded. ENJOY! 1 Link to comment Share on other sites More sharing options...
Rare Haljo1935 Posted April 17 #4 Share Posted April 17 If you don't get it sorted out before boarding, you can enlist the help of the Concierge. 2 1 Link to comment Share on other sites More sharing options...
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