KsucAts Posted May 19 #1 Share Posted May 19 I bought my wife a massage for embarkation day (today) and she doesn’t want it and would rather do one back home. I assume we can cancel and get refunded or at least ship credit. Is that correct? Link to comment Share on other sites More sharing options...
Biker19 Posted May 19 #2 Share Posted May 19 1 hour ago, KsucAts said: Is that correct? Maybe, most cancellation require 24 hour notice - go to GS as soon as you board to see if you can get OBC for cancelling. Link to comment Share on other sites More sharing options...
KsucAts Posted May 19 Author #3 Share Posted May 19 24 minutes ago, Biker19 said: Maybe, most cancellation require 24 hour notice - go to GS as soon as you board to see if you can get OBC for cancelling. She ended up changing it to tomorrow. Link to comment Share on other sites More sharing options...
Rare Thisguylikestocruise Posted May 19 #4 Share Posted May 19 I’m 4 months out from my massage and neither the app or cruise planner allow me to cancel. We’ve decided to get the massage since we can’t cancel it. I don’t feel like calling. Link to comment Share on other sites More sharing options...
Biker19 Posted May 19 #5 Share Posted May 19 1 hour ago, Thisguylikestocruise said: I’m 4 months out from my massage and neither the app or cruise planner allow me to cancel. You should have gotten an email to confirm the purchase and that should have a link to your purchase history which allows cancellation. 1 Link to comment Share on other sites More sharing options...
Ken at the beach Posted May 19 #6 Share Posted May 19 1 hour ago, Thisguylikestocruise said: I’m 4 months out from my massage and neither the app or cruise planner allow me to cancel. We’ve decided to get the massage since we can’t cancel it. I don’t feel like calling. Have you gone into order history on the cruise planner. That is where you do the cancellations from. 1 Link to comment Share on other sites More sharing options...
Rare Thisguylikestocruise Posted May 20 #7 Share Posted May 20 18 hours ago, Ourusualbeach said: Have you gone into order history on the cruise planner. That is where you do the cancellations from. Yes every route online to cancel is frozen due to a glitch. Link to comment Share on other sites More sharing options...
Recommended Posts
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now