A client wants to book an Explora cruise with me...

[Waltershipman]

5 minutes ago, PaulMCO said:

@drpclarkeThat is because Explora Journeys is lacking in many areas in support for both TA and clients with the worst IT system in the industry.

 

If you book clients be aware of many issue you will have to help your clients with

 

1) Missing details on their bookings, including incorrect DOB and name details.  Including accessing their booking

2) Trouble booking excursions

3) Trouble booking specialty dining

4) Trouble checking in and/or using the Phone APP

 

Yes your clients will can call Explora directly to solve some of these issue, but many will lean on you.

Absolutely correct there are back of house issues in need of repair since the beginning 

[Grandma Cruising]

The booking system, Seaware by Veronix, is also being used by Azamara and has had a lot of issues there too, but it does now seem to be getting sorted out.