Mississippian Posted September 4 #1 Share Posted September 4 I got a message earlier this afternoon that I had been awarded a stateroom upgrade but that my credit card had been declined. I called my credit card company and they said no attempt had been made to charge the card, and I have plenty of credit. I then called NCL and was told to reinput the information, which I did. I once again got a notice that my card was declined. I then put in a completely different card, with plenty of credit, and shortly thereafter I got messages that my card had been declined. Has anyone every experienced this before? It is an inside to balcony upgrade at a low price, so I would like to keep it if possible. Link to comment Share on other sites More sharing options...
Shellbelle28 Posted September 4 #2 Share Posted September 4 6 minutes ago, Mississippian said: I got a message earlier this afternoon that I had been awarded a stateroom upgrade but that my credit card had been declined. I called my credit card company and they said no attempt had been made to charge the card, and I have plenty of credit. I then called NCL and was told to reinput the information, which I did. I once again got a notice that my card was declined. I then put in a completely different card, with plenty of credit, and shortly thereafter I got messages that my card had been declined. Has anyone every experienced this before? It is an inside to balcony upgrade at a low price, so I would like to keep it if possible. Are you able to call and make the payment over the phone? I've had days when I couldn't get a charge to go through on a website no matter what I tried. Or, try a different device or browser. Sometimes it's that. 1 Link to comment Share on other sites More sharing options...
Rare Anoynmous Phoenix Posted September 4 #3 Share Posted September 4 Were you using the Credit Card that you used to book the cruise? If not, that might be the problem. Link to comment Share on other sites More sharing options...
Mississippian Posted September 5 Author #4 Share Posted September 5 1 hour ago, Anoynmous Phoenix said: Were you using the Credit Card that you used to book the cruise? If not, that might be the problem. I was. They had it on file. I tried it again, no go. I then put in another card, no luck. Link to comment Share on other sites More sharing options...
Pat.D Posted September 5 #5 Share Posted September 5 I think Upgrade Advantage might have a problem with their payment processor as I am having the same issue. My CC used to book the cruise (and dozens of others with NCL) was declined and when I checked with the bank, no charge attempts had been made by NCL or their upgrade company and no transactions were declined. I tried another CC and the result was the same. I called NCL but they can't do anything about it as it's all managed by Upgrade Advantage, they don't even have a phone number I can call. I emailed them at TechIssuesUpgradeAdvantage@plusgrade.com and am waiting for a reply. If anyone has a contact number at Upgrade Advantage I would appreciate it. Pat 1 Link to comment Share on other sites More sharing options...
Rare BirdTravels Posted September 5 #6 Share Posted September 5 2 hours ago, Mississippian said: I got a message earlier this afternoon that I had been awarded a stateroom upgrade but that my credit card had been declined. I called my credit card company and they said no attempt had been made to charge the card, and I have plenty of credit. I then called NCL and was told to reinput the information, which I did. I once again got a notice that my card was declined. I then put in a completely different card, with plenty of credit, and shortly thereafter I got messages that my card had been declined. Has anyone every experienced this before? It is an inside to balcony upgrade at a low price, so I would like to keep it if possible. Did you check if you typed your credit card number in correctly the first time you made a bid? Or the expiry date? Or zip code/address? Link to comment Share on other sites More sharing options...
Phamer55 Posted September 5 #7 Share Posted September 5 My client (I'm a TA) tried to book a spa treatment, but their card was "declined". Then they got an invoice saying their cruise balance is in the negative by the spa treatment price. I had to go online and pay their balance back to zero using the same was card was declined. So, yes, NCL is having issues this week processing credit card payments. 2 Link to comment Share on other sites More sharing options...
Asawi Posted September 5 #8 Share Posted September 5 NCL may have difficulties connected to credit cards now. I'm waiting for a refund. Usually those go through in less than 5 days. Last week, after 10 bank days, I had my PCC check and NCL Finance came back and said my refund was in a cue but they would push stuff manually and I'd have it in a few days. That was 6 days ago. <sigh> 1 Link to comment Share on other sites More sharing options...
Mississippian Posted September 5 Author #9 Share Posted September 5 UPDATE: My upgrade finally cleared. My official NCL "profile" didn't have my phone number or zip code. I don't know why this would be, as I've cruised twice before and included all that information when I bought the cruise. In any event, I updated my profile and have no idea whether that made a difference or not. I paid a total of $330 for the upgrade, which is barely above the minimum, and got assigned a slanted balcony, so I'm pleased. 5 Link to comment Share on other sites More sharing options...
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