Internet Upgrade Surprise

[DwayneG]

I've always upgraded my "free" internet to unlimited so I could stay in touch. I just learned today that my only option is t0 upgrade BOTH guests in my cabin! So $218 for my 7 day cruise!  Boy, $30/day fot internet, that's ridiculous.

[drew69]

12 minutes ago, DwayneG said:

I've always upgraded my "free" internet to unlimited so I could stay in touch. I just learned today that my only option is t0 upgrade BOTH guests in my cabin! So $218 for my 7 day cruise!  Boy, $30/day fot internet, that's ridiculous.

Very odd as I am able to select which guest to upgrade and it does not have to be both

[DwayneG]

Thanks for the response.  I definitely can't add for 1 user on the web page, looks like this:

I even did a chat, and agent assured me I must do both.  But based on your response I tried it on the app, no problem to select only one user there.  Thanks.

[DorothyB]

It appeared like that to me when I first tried to upgrade on my computer, but there are two ways to get to the upgrade offer and I was able to upgrade only one of the two people last week on my computer.

 

I'm glad you were able to get it resolved!

[drew69]

22 minutes ago, DwayneG said:

Thanks for the response.  I definitely can't add for 1 user on the web page, looks like this:

I even did a chat, and agent assured me I must do both.  But based on your response I tried it on the app, no problem to select only one user there.  Thanks.

Excellent!

[DwayneG]

DorothyB is right, for anone else who needs it you can choose who to add on the SUMMARY tab.  I was going at it through the EXPLORE AND PLAN tab.  Two huge surprises: first that it works one way but not the other, and second that the CHAT agent gave me bum info.

[DorothyB]

46 minutes ago, DwayneG said:

  Two huge surprises: . . .  second that the CHAT agent gave me bum info.

 

I'm more surprised when they give good info 🙂