BVILady Posted September 17 #1 Share Posted September 17 Norwegian Newbe here. On all my prior cruises when I booked an excursion or other service online I have been able to also cancel it online. I don't see that on my booking with Norwegian Spirit. Am I overlooking something and really have to call customer services? Thank you for your assistance. Link to comment Share on other sites More sharing options...
JandC_Cruising Posted September 17 #2 Share Posted September 17 7 minutes ago, BVILady said: Norwegian Newbe here. On all my prior cruises when I booked an excursion or other service online I have been able to also cancel it online. I don't see that on my booking with Norwegian Spirit. Am I overlooking something and really have to call customer services? Thank you for your assistance. No...you are not missing anything. The online NCL platform does not have a "cancel" function. You need to either call or do the online chat feature to cancel excursions, dinner reservations, or even the entire booking. 1 Link to comment Share on other sites More sharing options...
Rare shof515 Posted September 17 #3 Share Posted September 17 you really have to call customer service, Norwegian website is horrible compared to other cruise lines 1 Link to comment Share on other sites More sharing options...
BVILady Posted September 17 Author #4 Share Posted September 17 Thanks, did cancel with virtual agent, so far so good. Link to comment Share on other sites More sharing options...
Travelling2Some Posted September 19 #5 Share Posted September 19 Always re-check the details of your reservation (on any cruise line) if you make any changes to make sure that nothing else has been changed. I had an agent add things I did not purchase one time and another time I cancelled an excursion and the agent mistakenly cancelled my entire cruise!!! Not saying it happens often but worth the few minutes it takes to check. 1 Link to comment Share on other sites More sharing options...
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