Cruise planner doesn't show upgrade to premium beverage option

[fliprcruiser]

My July Iceland cruise has shown classic package since booked 12/23.

Cruise planner still only shows classic @ 70.99 pppd, premium @ 79.99.

 

When I called csr they offered upgrade at 13.99 /pppd.

 

Hoping to be able to take advantage of blackjack Friday sales, but no faith in Celebrity IT dept.

 

 

[catspaw1]

Hi all, its been a week & its still not showing the price to upgrade from classic to premium package. I called Celebrity today & IT still working on it! We leave in less than 6 weeks. Getting disgusted about this. It should be a simple fix.

[PTC DAWG]

32 minutes ago, catspaw1 said:

Hi all, its been a week & its still not showing the price to upgrade from classic to premium package. I called Celebrity today & IT still working on it! We leave in less than 6 weeks. Getting disgusted about this. It should be a simple fix.

Call them and ask for the upgrade price..easy to do on the phone..

Edited Tuesday at 08:25 PM by PTC DAWG

[catspaw1]

yup I know... I called them today- only 5% off so no deal. I'm looking for a flash sale greater than my captain club 10% discount. Usually, I just check the app every day & watch for a great flash sale. For our July cruise I got it for $9 day plus 20% gratuity. calling & waiting on hold every day is a PITA- they need to fix their system so I can see the upgrade on line!

[PTC DAWG]

6 minutes ago, catspaw1 said:

yup I know... I called them today- only 5% off so no deal. I'm looking for a flash sale greater than my captain club 10% discount. Usually, I just check the app every day & watch for a great flash sale. For our July cruise I got it for $9 day plus 20% gratuity. calling & waiting on hold every day is a PITA- they need to fix their system so I can see the upgrade on line!

I have paid as low as $6.99 plus grats..I haven’t seen it anywhere near that low lately..good luck..

[Irish clare]

I am also having this issue but I have a while before my cruise so hopefully it will be fixed by then 

[Susanb10567]

11 minutes ago, Irish clare said:

I am also having this issue but I have a while before my cruise so hopefully it will be fixed by then 

Same here…

[Natitude61]

7 hours ago, catspaw1 said:

yup I know... I called them today- only 5% off so no deal. I'm looking for a flash sale greater than my captain club 10% discount. Usually, I just check the app every day & watch for a great flash sale. For our July cruise I got it for $9 day plus 20% gratuity. calling & waiting on hold every day is a PITA- they need to fix their system so I can see the upgrade on line!

Same issue here…but if you look at the package prices on the app, the percentage discount *should* also apply to the upgrade. So if, for example, the price of the classic and premium packages are both listed at 20% off, that same percentage should also apply to the upgrade price if you were to call. Note I said “should”…can never be too sure with Celebrity 😂