Insurance used for an inury?

[wasup254]

What is the process and how long to get the money back?

 

We have an inury that might effect us going on a cruise in three weeks. I might have to file a claim. What kind of info do they require. we have travelex. I see where they ask for the documentation of purchase of the cruise. What else do they sometimes or all the time require?

 

Marlene

[Genessa]

What is the process and how long to get the money back?

 

We have an inury that might effect us going on a cruise in three weeks. I might have to file a claim. What kind of info do they require. we have travelex. I see where they ask for the documentation of purchase of the cruise. What else do they sometimes or all the time require?

 

Marlene

 

we just had to file a claim, not because of an injury, but a medical reason. They had a section that had to be filled out by your doctor. You can download the claim form from their web site.

 

I have to say, we were exceptionally happy with Travelex. We received our refund today, mailed the form out on March 17. We will definiely use them for future trips!

[kitty9]

Make sure you follow their instructions to the letter. Dot all the i's and cross all the t's. They will ask you for proof of payment to the cruise line, a doctor's letter explaning the injury and why it prevented you from cruising, any bills or records from a hospital if you had to go to one, and a list of prescriptions you are taking.