response from X re:whirlpools

[sunsetme]

this is the reply I received from Celebrity regarding the whirlpools being inoperable:

Thank you for your e-mail regarding your August 14th sailing on the Galaxy.

 

We were sorry to hear of the inconvenience you and your husband encountered during your cruise vacation. With many days at sea, we hope to offer our guests entertainment activities to enhance their time onboard the ship and improve their overall enjoyment of their sailing. Therefore, we understand your disappointment in finding that our whirlpools and Thalassotherapy pools were non-operational. We can assure you that whenever we are apprised of a situation such as this, we take immediate action to correct it. Unfortunately, because of limited storage space, we do not always have the replacements necessary to repair the damage. We then have to order such parts and repair the damage upon the parts' immediate arrival. Nevertheless, we apologize for any displeasure this may have caused you.

 

Again, Mrs. Dechter, thank you for allowing us to address your concerns. We remain hopeful that this unfortunate grievance has not marred your positive remembrances of the entire vacation, and we look forward to the opportunity to restore your full confidence in our cruise line on a forthcoming sailing.

 

Sincerely,

 

 

 

Carolynne Framil

Corporate Guest Relations

[garykool81]

That's rather odd. I can understand one or even two being out of order....but ALL of them?! Any idea what happened? Was there an issue with plumbing or something that caused that?

[Longboysfan]

The pools could all be hooked up to the same pumps or heating elements.

When one goes - they all go.

Then getting a specialty part shipped in.

Getting the person to install it without ripping up the ship is another.

[doublemm16]

The Thalassotherapy pool was operational during the 8/25 Galaxy cruise and all passangers were allowed to use it free of charge since all of the other whirlpools were not working. Needless to say, it got very crowded. I was able to try it once and was not disappointed! :)

[Longboysfan]

The Century style ships T pool is not all that big.

You could get about 10 in the area if you are in a lot of different spots.

[sunsetme]

so have they got the parts yet??