whatawonderfulworld Posted June 29, 2007 #1 Share Posted June 29, 2007 We made our final payment yesterday. I know that folks here have had difficulties with NCL customer service...I waited over 20 minutes before hanging up...and I was just trying to pay for my cruise. I left a message for my PCC and he called us the following day (he's on the West coast, we on the Right coast - he was already gone by the time I left my voicemail message explaining my exasperation). All is well, cruise is in the final payment stage and I am once again very happy with the response of my PCC. A question...will I be lucky enough to have this person as my permanent PCC for all of my NCL cruises? Ciao and cheers, W A W W Panama Canal...HERE WE COME!!!!!! Link to comment Share on other sites More sharing options...
KeystoneCruiser Posted June 29, 2007 #2 Share Posted June 29, 2007 Yes, but does your PCC know anything about proper use of Stemware???:D :D Link to comment Share on other sites More sharing options...
silkhair1 Posted June 29, 2007 #3 Share Posted June 29, 2007 I know I have one, but I can't find anything out about him. name/number etc. LOL I lost my info. Oh Well! Link to comment Share on other sites More sharing options...
Welove2cruise2 Posted June 29, 2007 #4 Share Posted June 29, 2007 We made our final payment yesterday. I know that folks here have had difficulties with NCL customer service...I waited over 20 minutes before hanging up...and I was just trying to pay for my cruise. I left a message for my PCC and he called us the following day (he's on the West coast, we on the Right coast - he was already gone by the time I left my voicemail message explaining my exasperation). All is well, cruise is in the final payment stage and I am once again very happy with the response of my PCC. A question...will I be lucky enough to have this person as my permanent PCC for all of my NCL cruises? Ciao and cheers, W A W W Panama Canal...HERE WE COME!!!!!! Well, I guess that all depends -- we had the same PCC for at least two years, and then she was promoted (in April of this year) so now we have a new PCC -- seems really nice, but haven't talked to her all that much. Time will tell if she's as good as the last one! Link to comment Share on other sites More sharing options...
Des1996 Posted June 29, 2007 #5 Share Posted June 29, 2007 I just received a new PCC who is great! He said he will be my PCC until either I decide I don't want him for a PCC, he parts ways with NCL (or takes another position), or if you book online & do not call your PCC to catch your reservation (you may be assigned to a new PCC). Link to comment Share on other sites More sharing options...
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