Having problems with the C&A site

[LizzyDragon]

Hi all. I was wondering if you all can tell me if anyone has had this problem with the C&A site. I called RCI last Friday to get my C&A number. I then went online and tried to set up an online account with my number. However, when I do this, an error message saying "The Crown & Anchor number you entered could not be found in our files. Please check the number and try again." I just tried again before writing this post and I'm still getting the same message.

 

A friend of mine says I should wait a few more days for the system to update. Should I wait, or should I contact RCI again about this issue?

 

Thanks!

[ckrobyn]

Hi all. I was wondering if you all can tell me if anyone has had this problem with the C&A site. I called RCI last Friday to get my C&A number. I then went online and tried to set up an online account with my number. However, when I do this, an error message saying "The Crown & Anchor number you entered could not be found in our files. Please check the number and try again." I just tried again before writing this post and I'm still getting the same message.

 

A friend of mine says I should wait a few more days for the system to update. Should I wait, or should I contact RCI again about this issue?

 

Thanks!

 

Could it be possible that you did not enter the correct #? Even one wrong digit would make it impossible to register online.

 

I say call C&A again to confirm that you do in fact have the correct #

[LizzyDragon]

I am positive I have the right number as I was repeating it back to the woman while writing it down when I was on the phone with her.

[Sue L]

Wait, it takes a few days to a week for everything to update and for them to recognize it.

[LizzyDragon]

Wait, it takes a few days to a week for everything to update and for them to recognize it.

 

Okay, thanks, this is the answer I was looking for. I was also looking at some older threads and it looks like the C&A stuff can be slow to update. I'll wait another week or so to see what happens.

[critterchick]

Or you may not be able to see anything online until RCI fixes the website - it's been messed up since the spring. We were issued Celebrity Captain's Club numbers in June or July (same system) and I haven't been to access my account online yet.:( Good luck!