katkell Posted November 8, 2007 #1 Share Posted November 8, 2007 My upgrade is GONE :mad::( I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it. Finally, I got someone and after telling them I wanted to confirm my upgrade, gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused: Princess made an error, and no explanation, thank you very much, we are back on a BD guarantee. NOT HAPPY.. so I shredded my confirmation. 27 days to go, and we are still waiting. Has this ever happened to anyone else??? Katrina (unhappy cruiser) Link to comment Share on other sites More sharing options...
Rare arxcards Posted November 8, 2007 #2 Share Posted November 8, 2007 My upgrade is GONE :mad::( I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it. Finally, I got someone and after telling them I wanted to confirm my upgrade, gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused: Princess made an error, and no explanation, thank you very much, we are back on a BD guarantee. NOT HAPPY.. so I shredded my confirmation. 27 days to go, and we are still waiting. Has this ever happened to anyone else??? Katrina (unhappy cruiser) Gee Katrina, An awful shame for them to get your hopes like that. Disappointing about no explanation. Keep watching your inbox, your luck might turn. Cheers Geoff Link to comment Share on other sites More sharing options...
LouLou28 Posted November 8, 2007 #3 Share Posted November 8, 2007 My upgrade is GONE :mad::( I sat on the phone to Princess/PO this morning for 45 minutes, to accept my upgrade before 5pm Friday. I was so excited, I even printed out the confirmation booking. It said BC B603. With our name on it. Finally, I got someone and after telling them I wanted to confirm my upgrade, gave my booking no. and then .... SILENCE. After a minute, she put me on hold and then came back and said it was a MISTAKE :confused: Princess made an error, and no explanation, thank you very much, we are back on a BD guarantee. NOT HAPPY.. so I shredded my confirmation. 27 days to go, and we are still waiting. Has this ever happened to anyone else??? Katrina (unhappy cruiser) BUGGER BUGGER BUGGER Katkell!:mad: Link to comment Share on other sites More sharing options...
Skyrules Posted November 8, 2007 #4 Share Posted November 8, 2007 I think I would have been insisting they honour the offer. Is a bit of a shame, but at least you're still going. Kym Link to comment Share on other sites More sharing options...
katkell Posted November 8, 2007 Author #5 Share Posted November 8, 2007 I think I would have been insisting they honour the offer. Is a bit of a shame, but at least you're still going. Kym Well, gotta be careful, I have already asked them 3 times when we will get our cabin allocation, only to be told "we do 500 at a time", 1950 passengers, that gives them - if they do one allocation a week - 4 weeks, we booked in April, i reckon that's plenty of time. I am not liking this one little bit, but I have paid and I am guaranteed at least a balcony. Dont want to have that little black cross next to our name. I should just print it out again and go to fair trading??? Link to comment Share on other sites More sharing options...
chaz cruiser Posted November 8, 2007 #6 Share Posted November 8, 2007 Maybe they will give you a free upgrade to make up for their mistake!! Cheers, Charmain:) Link to comment Share on other sites More sharing options...
sayaguru Posted November 8, 2007 #7 Share Posted November 8, 2007 Send them an Email NOW! State (nicely) how you were very excited to get the upgrade etc etc and were very upset to find it was a mistake (on P&O's behalf). State the booking name, cruise etc. Do it now though. They promise to get back to you within 21 days. They may come to the party with the upgrade or compensate you for your "severe disappointment" with an OBC. Good luck. Link to comment Share on other sites More sharing options...
aussiedisneyfan Posted November 8, 2007 #8 Share Posted November 8, 2007 Don't forget to say you were telling everybody you know and now you have to tell them it was a mistake. Link to comment Share on other sites More sharing options...
MsMinx Posted November 8, 2007 #9 Share Posted November 8, 2007 Oh that's a shame :( I'd keep pushing for it though. They offered to you and you want it - make them give it to you! Good luck! If not, well, at least you have a guaranteed balcony :D Link to comment Share on other sites More sharing options...
katkell Posted November 9, 2007 Author #10 Share Posted November 9, 2007 Thanks everyone for all your support. I will send them an email, probably fall on deaf ears though. But you never know, life is like a box of chocolates, just to coin a famous phrase. I will let you know. Katrina Link to comment Share on other sites More sharing options...
Legs11 Posted November 9, 2007 #11 Share Posted November 9, 2007 Thanks everyone for all your support. I will send them an email, probably fall on deaf ears though. But you never know, life is like a box of chocolates, just to coin a famous phrase. I will let you know. Katrina Oh god - I think I am going to cry for you (woo hoo - 4 in a row - and I wasn't even trying) Link to comment Share on other sites More sharing options...
katkell Posted November 9, 2007 Author #12 Share Posted November 9, 2007 Oh god - I think I am going to cry for you(woo hoo - 4 in a row - and I wasn't even trying) Thanks Mandy, having a crappy week anyway, so I need sympathy. By the way I thought your review, was entertaining and informative. Great read. Katrina Link to comment Share on other sites More sharing options...
Legs11 Posted November 9, 2007 #13 Share Posted November 9, 2007 No probs. I tend to cry over a really sad commercial these days anyway - hormones such a wonderful thing!!! Link to comment Share on other sites More sharing options...
kaseyoz Posted November 9, 2007 #14 Share Posted November 9, 2007 Hi katrina. that is sad news about your upgrade, at least you are still cruising, but hardly makes up for it. sorry to hear you are having bad weekend funny for you http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2318410 http://twopeasinabucket.kaboose.com/mb.asp?cmd=display&thread_id=2244808 they have these threads every week they always make me smile, hope you are feeling much brighter tomorrow Link to comment Share on other sites More sharing options...
katkell Posted November 9, 2007 Author #15 Share Posted November 9, 2007 Thanks for that, love the cats Link to comment Share on other sites More sharing options...
katkell Posted November 9, 2007 Author #16 Share Posted November 9, 2007 Ok everyone, have just sent an email, I tried to be tactful and disappointed at the same time. I have asked them to give me an explanation and a reply inside the 21 days. So they probably won't. I will see what comes back and update when I know. Fingers crossed. Link to comment Share on other sites More sharing options...
kaseyoz Posted November 11, 2007 #17 Share Posted November 11, 2007 Hi katrina. Hope you are feeling a bit brighter today, let us know how you go on with the emails. vent here if you need to Link to comment Share on other sites More sharing options...
katkell Posted November 12, 2007 Author #18 Share Posted November 12, 2007 I will vent here, if I have to, no email today. I am not really expecting one before we go, cause I did say I wanted a response before the 21 days and we leave for Sydney in 18 days. I reckon they will not reply until they have to. But wait!!!!!! I am taking my laptop with me, so I can check whilst in Sydney. HAHA. My bet is that we won't be allocated a cabin assignment til we get on board anyway. Katrina Link to comment Share on other sites More sharing options...
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