Just got this from our concierge

[jrm9999]

Correct - on Freedom class ships, the only way that D / D+ members gain entry into the actual CL is if they are also staying in qualifying suites.

 

Where is the D/D+ lounge located on Freedom class? I see the CL is on deck 10, but don't see any listing for the other.

[Merion_Mom]

Where is the D/D+ lounge located on Freedom class? I see the CL is on deck 10, but don't see any listing for the other.

 

It is on Deck 14, in a special area just off the Viking Crown Lounge.

 

http://www.royalcaribbean.com/findacruise/ships/ship/decks/deck/home.do?deckCode=14&shipCode=FR&shipProfile=1161&sailDate=1080113&hasNavigation=false

[tinkerme1]

And according to RCI's statements about a similar incident on the Explorer, this practice is contrary to Royal Caribbean policy. If you encounter it you should be sure to register a complaint onboard and follow up with the company when you get home.

 

Bill: Our Hawaii cruise was handled so well, that I would find it really hard to believe that anyone should have lodged a complaint.:confused: Maritza was our Concierge Specialist and she did an incredible job! She opened up all of the Viking Crown for the Diamond Members and even opened Portofino's in the morning for all Suite/Diamond +/Diamond members for breakfast. It was truly splendid. Even though the Concierge was for Suite/D+ guests, many of these folks decided to go up to the VC or Hollywood Odyssey (HO opened for smokers). I think Maritza tried to please everyone and did a spectacular job of doing it. I think we all had a great time. PS. The coffee machine in the CL was broken almost the whole trip!

[Merion_Mom]

Bill: Our Hawaii cruise was handled so well, that I would find it really hard to believe that anyone should have lodged a complaint.:confused: Maritza was our Concierge Specialist and she did an incredible job! She opened up all of the Viking Crown for the Diamond Members and even opened Portofino's in the morning for all Suite/Diamond +/Diamond members for breakfast. It was truly splendid. Even though the Concierge was for Suite/D+ guests, many of these folks decided to go up to the VC or Hollywood Odyssey (HO opened for smokers). I think Maritza tried to please everyone and did a spectacular job of doing it. I think we all had a great time. PS. The coffee machine in the CL was broken almost the whole trip!

Some damned incompetent Diamond member probably abused it! ;)

[Saltyseadog]

Hey Kimbo... you wrote

I wanted to add another couple of perks...I just recently got back from Navigator and I was in a GS.

 

New amenities that I hadnt had on previous cruises this year are:

 

1) Coffee pot with coffee press! I loved this!

2) Pillow Menu - Isotonic, goose down, body pillows to name a few

3) Binoculars to use - I loved this too!

 

Now I know why you never joined us for breakfast in the lounge..

 

[cruise_lover]

I sail in 6 days in a Grand Suite on the Voyager and I still have not received a letter my our concierge. Wonder where he/she is :rolleyes: ?

[tinkerme1]

Some damned incompetent Diamond member probably abused it! ;)

 

Carol, I think that machine gets overuse every cruise! It wasn't working when we boarded. :( They tried fixing it several times while we were in Port, but no go.

 

Just remember, you'll be/are one of those "people" soon/now! LOL!:D

[onelifetolive2]

Sorry if this was already asked... Do all Concierges e-mail their guests a week before, or is this only on some cases?

I would love to pre-book my Chops and Spa appointments.

[Lynnees]

Sorry if this was already asked... Do all Concierges e-mail their guests a week before, or is this only on some cases?

I would love to pre-book my Chops and Spa appointments.

 

No they don't. You can email your concierge though.

[onelifetolive2]

No they don't. You can email your concierge though.

 

 

How? I'm on Enchantment in two weeks.

[Mines]

As of right now only Enchantment and Legend of the Seas have a conc lounge. All the other Sovereign class and Vision class ships don't have one.

 

Not true. There is a concierge on Splendour of the Seas.

[BabySam99]

Sorry if this was already asked... Do all Concierges e-mail their guests a week before, or is this only on some cases?

 

I would love to pre-book my Chops and Spa appointments.

 

Yes they do if they are a good concierge...I have had both and I was told by RCCL that ALL concierge are required to e-mail the guest (If possible) before the cruise...I have had concierge call me also...I have e-mail for Navagator and Mariner maybe you can e-mail them for the address for the concierge on your ship... MA_concierge@rccl.com or nv_concierge@rccl.com

 

Hope this helps.:)

 

xo

Kim

[BILL-WI]

Does anyone know the addy for Jewel concierge...?:confused:

 

BILL

[onelifetolive2]

Yes they do if they are a good concierge...I have had both and I was told by RCCL that ALL concierge are required to e-mail the guest (If possible) before the cruise...I have had concierge call me also...I have e-mail for Navagator and Mariner maybe you can e-mail them for the address for the concierge on your ship... MA_concierge@rccl.com or nv_concierge@rccl.com

 

Hope this helps.:)

 

xo

Kim

 

 

Thanks so much! I e-mail crown and anchor (even though this is my very first cruise) to see if they could forward my requests. Maybe I will get somewhere... If not, I will try this route.

[Lynnees]

Thanks so much! I e-mail crown and anchor (even though this is my very first cruise) to see if they could forward my requests. Maybe I will get somewhere... If not, I will try this route.

 

Are you in a GS or above??

[onelifetolive2]

Are you in a GS or above??

 

 

Yeah, we got upgraded to a GS :D

 

The customer service number said we get the use of the club as someone who had paid the regular rate. So hope that's true..

[cruise_lover]

As of right now only Enchantment and Legend of the Seas have a conc lounge. All the other Sovereign class and Vision class ships don't have one.

 

Voyager of the Seas has a concierge lounge as well.

[Lynnees]

Yeah, we got upgraded to a GS :D

 

The customer service number said we get the use of the club as someone who had paid the regular rate. So hope that's true..

 

Congratulations - yes, go and enjoy. :)

 

Marilyn

[BabySam99]

Thanks so much! I e-mail crown and anchor (even though this is my very first cruise) to see if they could forward my requests. Maybe I will get somewhere... If not, I will try this route.

 

Your welcome enjoy yourself! :) The GS is very nice...I love it! You have lot's of room compared to a regular balcony and speaking of balconies...very large one as well!

 

xo

Kim

[jrm9999]

It is on Deck 14, in a special area just off the Viking Crown Lounge.

 

http://www.royalcaribbean.com/findacruise/ships/ship/decks/deck/home.do?deckCode=14&shipCode=FR&shipProfile=1161&sailDate=1080113&hasNavigation=false

 

Wow. One heck of an inconvenient place IMO.

[Merion_Mom]

Wow. One heck of an inconvenient place IMO.

 

Absolutely not! :eek: The room is large, there are full walls of windows on two sides, and the views are amazing. The room itself is right there as you step off the elevator.

[LindaandJeff]

Wow! The first group of amenities is what the Freedom offers as well, but the second group is especially nice. I love the idea of full breakfast, dinner and Johnny Rockets menu being available for in-cabin dining, and the free Luggage Valet perk is AWESOME!

 

I have sent a copy of this letter to Francois aboard the Freedom, inquiring whether these perks are fleetwide. Thanks for sharing!

 

We sailed with Francois in October. He was the best! The continental breakfast in the morning was wonderful, though it seemed very few of the suite guests took advantage of it. We always stopped by in the evening for a glass of wine before dinner...very relaxing. We enjoyed chatting with Francois and appreciated all of his wonderful advice. Enjoy your suite and concierge experience!

[LindaandJeff]

Your welcome enjoy yourself! :) The GS is very nice...I love it! You have lot's of room compared to a regular balcony and speaking of balconies...very large one as well!

 

xo

Kim

 

it's true what they say...once you go suite, you can never go back. Once you go GS...oh well...you really can never go back!!! Our GS experience was perfect! It was meant to be a one time splurge after a really tough year for us, but now we are so spoiled. Have a great time!