Do NOT stay at the Royal St Charles Hotel

[kelz66]

Robbed by Hotel Staff!

We were guests at this hotel the night of 5/18/08. Our hotel room was entered by a hotel master key and several expensive electronic items were removed... these items were NOT sitting out, they were packed into our luggage as we were preparing to check out and leave New Orleans. We had packed up and headed down the street to grab breakfast before checking out. We returned to find things opened and missing. These items were not left out in plain site, our luggage was rummaged through. A police officer was onsite within 30 min (which we had to call) to take the report. He was also made to wait over an hour and a half for the lock check.

By the time we got the manager on the phone it was too late to get to the airport in time to check our baggage and get home. so they also cost us the price of 2 last minute plane tickets.

 

The front desk manager (Gabby) was very rude during the whole process. We were informed by her and "Aurthur" that they had to do a lock check... apparently this takes 3+ hours to do (???). At least 4 to 5 times during this process (waiting on the lock check and dealing with the police) we overheard her talking with housekeeping via radio if room "402" was vacated yet to so they could flip it. Very odd that the MANAGER on duty doesn't seem to recognize which room # was just broken into and the guests from that room are standing in front of her. She never seemed to recognize us each time we returned to the front desk.

 

As we wait, we discover at least one other room was robbed (9th floor) and the lady we spoke with was just as upset about the treatment by the hotel staff as we were. My guess is there were several more rooms hit, the guests had not returned yet to find items missing.

 

As of yesterday (2 days after the incident) the General Manager of the hotel had not returned any phone calls, although she did tell us yesterday that the lock check DID show it was a hotel master key that accessed our room.

 

After several follow up calls today to the manager Michelle, which we had to initiate, we were shown the same indifference and rudeness that we experienced from the rest of the staff.

 

It's a shame, because the hotel has a great location and plenty of potential.

 

I will pay extra to stay at one of the other wonderful places in New Orleans on my next stay.

 

:mad: